Healthcare Virtual Assistant for Psychiatrist

We are currently accepting applications for a Healthcare Virtual Assistant position.

• At least 1 year of experience as a Healthcare Virtual Assistant for a US-based company is required.

• Police background check issued within the past year MUST be available before the interview.

• Open to receiving feedback and committed to professional growth.

• Fluent English speaking skills are required.

• MUST demonstrate integrity at all times. No deception during the interview process or employment, and no embellishing work hours.
• Seeking a well-rounded Healthcare VA capable of performing all responsibilities listed below.
• Management experience REQUIRED (transition into a managerial role after the initial probation period as a VA).

• Terms: The position starts at 22-28 hours per week, with the potential to become full-time.
• 12 paid time off (PTO) or sick days per year (available for full-time staff).
• Bonuses available for specific tasks (details to be determined).

• About Us: We are a solo-provider private practice specializing in medication management for adults with mental illness and/or substance use disorders. We hope to expand this year by hiring another provider.

• About the Role: As the primary administrative support for patients seeking care, you will be the first point of contact by phone and email. You will play a key role in clinic operations.

Responsibilities:
(Experience with US health insurance processes and prior authorizations is required.)
(You must be willing to perform ALL tasks listed below, including handling inbound and outbound phone calls.)
•inbound and outbound phone calls
•insurance verification
•prior authorization completion and tracking
•process payments
•reply messages on the patient portal, emails, texts
•Ensure new patients complete their online intake paperwork at least 2 days before their appointment.
•fax documents
•prepare clinical charts for provider each day
•retrieve healthcare records

Personality Requirements:
•reliable and dependable**
•transparent and honest**
•friendly and calm demeanor
•prompt with replies to patients
•fluent in English
•English writing must be strong, with appropriate punctuation and grammar.
•detail-oriented
•seeking a long-term position
•history of long-term job employment

Technical Requirements:
•healthcare administrative experience in the US
•strong and reliable internet connection
•ability to navigate different internet platforms (ie.Email, Google Docs, Charm EHR, USPAY for payments, Headway, etc.). You do not need experience with these specific platforms; you just need experience navigating multiple platforms.
•HIPAA trained
•must sign a non-disclosure agreement
•able to work the following hours:

-Example template for weekly hours-
Monday: 1:40PM to 6 PM EST
Tuesday: 1:40 PM to 6PM EST
Wednesday: 1:40 PM to 6 PM EST
Thursday: 1:40 PM to 6PM EST
Friday: 1:40 PM to 6PM EST
Saturday: 1:40 PM to 6PM EST

We look forward to hearing from you! Please write the name of the most important organ for mental health in the title of your message, and reply to all the questions below.


Important Notice

If responses are AI-generated, you will not be considered. Questionnaires with answers missing will be automatically discarded, and candidates will not be considered for the interview process.

Please be advised that providing inaccurate or false information will result in immediate termination of the contract.

Healthcare Virtual Assistant

1. Healthcare VA Experience:

1.1 Do you have at least 2 years of Healthcare VA experience?

1.2 Which company did you work for?

1.3 How many providers did you work with?

1.4 What was your role? (e.g.,scribe, scheduler, payment collection, insurance verification, prior authorizations,etc.)

1.5 Walk me through your last Healthcare VA workday in detail.

2. US Health Insurance Knowledge
2.1 List the healthcare insurances you have dealt with:

2.2 How did you verify insurance and eligibility? Please give details.

2.3 What experience do you have with Medicare?

3. Systems & Tools

3.1 Which EHR system(s) have you used?

3.2 Which phone/fax system(s) have you used?

3.3 Which billing/merchant processor(s) have you used?

3.4 Which of those systems were integrated with each other?

4. Prior Authorizations

4.1 Tell me about your experience with prior authorizations.

5. Additional Questions

5.1 Why are you no longer working in your previous job?

5.2 Do you have any questions for us?


Thank you, Dr. Dayal

PLEASE MESSAGE US ONLY THROUGH ONLINEJOBS.PH. APPLICATIONS SENT THROUGH DIFFERENT CHANNELS WILL BE DISCARDED. ANYONE NOT FOLLOWING THESE DIRECTIONS WILL NOT BE CONSIDERED.