Marketplace Virtual Assistant

About the role
We are a UK-based multi-channel eCommerce business selling across Amazon UK, Amazon EU, eBay UK, OnBuy, B&Q, The Range, Allegro (Poland), Shopify, and Temu. The business is owner-operated and growing fast.

We need a sharp, experienced, self-motivated Marketplace Specialist to take full ownership of our day-to-day operations — inventory, listings, customer communications, compliance, and supplier coordination. This is not a general admin VA role. We need someone who genuinely understands how online marketplaces work and can run things without constant hand-holding.

This is a long-term role with real opportunity to grow as the business grows.

Platforms you'll manage
Amazon UK
Amazon EU (×5)
eBay UK
OnBuy
B&Q Marketplace
The Range
Allegro (Poland)
Shopify
Temu
What you'll do
Customer communications — Monitor and respond to all customer messages across every platform using structured templates. Target: same-day response, zero unanswered messages at end of each working day.
Inventory management — Consolidate inventory data from all 9 platforms into a master Google Sheet. Cross-reference to identify missing or inactive listings. Prepare weekly exception reports.
Contractor supervision — Oversee and quality-check output from external Fiverr workers handling listing creation. Review before anything goes live. Return errors for correction.
Stock & purchase orders — Monitor stock levels in Linnworks. Identify low-stock SKUs proactively. Prepare draft purchase orders and follow up with suppliers on ETAs.
Returns management — Guide customers through returns. Maintain a shared Google Sheet of all return/refund cases for business owner to process.
Listing audits & compliance — Regular audits across all platforms. Fix missing images, closed listings, suppressed ASINs, compliance errors, and attribute gaps. Keep on top of policy changes per marketplace.
Competitor & pricing monitoring — Flag undercutting on key SKUs. Prepare repricing recommendations for business owner review.
Weekly reporting — Every Friday: tasks completed, open issues, stock alerts, listing errors resolved, contractor performance notes.
Business intelligence — Research new product opportunities and suppliers. Present findings in a structured format.
What we need from you
Amazon Seller Central (UK + EU) — this is non-negotiable. You must have hands-on experience.
eBay UK Seller Hub — proficient, not just familiar.
Multi-channel marketplace experience (more platforms = stronger application)
Excellent written English — professional standard, no errors in customer-facing messages
Google Sheets — comfortable with data organisation, filters, basic formulas
Linnworks — basic to intermediate experience is a strong advantage (training available)
Experience supervising freelancers or external contractors
Minimum 2 years of eCommerce operations experience
Self-motivated and proactive — you flag problems before being asked, not after
Available to work full-time, exclusively for us (no other concurrent employer)
At least 2–3 hours of overlap with UK business hours (9am–5pm GMT/BST)
What we offer
$4.00–$5.50/hour based on verified experience (paid weekly or bi-weekly, your preference)
Full-time, 40 hours/week, Monday to Friday
Long-term position — we are not looking for a short-term hire
30-day paid trial period with agreed KPIs, jointly reviewed at the end
Direct working relationship with the business owner — no middle layers, no bureaucracy
Real scope to grow: this role may expand to include team supervision and advertising management within 6–12 months for the right person