Customer Support Assistant (Remote)

Customer Support Assistant (Remote) – Swedish E-Commerce Company

IMPORTANT
Salary for this position is 1 SEK per hour.
If you are not comfortable with this rate, please do not apply.

We are a Swedish company looking for a reliable and dedicated Customer Support Assistant to help us manage customer emails for several different brands.

We currently have a team of 11 people, and everyone is working well together. We are now looking to add one more person to the team.

This is a long-term position. If you do a great job, we want you to stay with us for a long time. There will also be opportunities to learn new tasks and grow into other roles in the company.

Most customer questions will be related to:

Order status (“Where is my delivery?”)
Orders not received
Products not as expected
Returns and exchanges
General questions about the brand

You will work closely with our agents in China who handle packaging and shipping, as well as directly with our payment providers to resolve customer issues without needing our constant assistance.

What We Expect From You

A fast learner who is driven, organized, and detail-oriented
Someone who is willing to work consistently every day
A patient and polite communicator, even with difficult customers
A problem solver who always tries to fix issues before asking for help
Someone who always finishes what they start
Someone who is technical, consistent, hardworking, and always looking to improve
Strong English speaking and writing skills
Experience with email customer support and Shopify

Work Schedule

8 hours per day
5 days per week (option to work 6 or 7 days if you want more hours)
You can choose your working hours, but you must work the same schedule every day
Your shift must be completed in one continuous 8-hour block

Future Opportunities

You should be willing and excited to learn new skills. Soon, you may also take on tasks such as:

Finding viral products
Searching for ad videos
Editing ad creatives
Writing ad copy
Building simple websites
Creating product descriptions
Communicating with UGC creators and influencers

Experience in these areas is a plus, but not required—we will train you to do them well.

Salary

1 SEK per hour
Paid for all hours worked

How to Apply

Please send a message with the headline " CUSTOMER SUPPORT LONGTERM "

Please share:

A brief introduction about yourself
What you are currently doing
Your ambitions
Your relevant experience

We are looking for someone serious, long-term, and ready to grow with us.