Weekend Customer Service Rep

This is a part-time weekend position is responsible for managing the front end of the business
. The person will be called upon to work with a variety of people and support all office operations. You will be doing customer service and some customer research.

Our Customer Experience team represents the brand by providing best-in-class support and managing relationships throughout the inquiry, order, and cleaning process.

The Job

- Support our Customer Experience team in providing best-in-class customer service through emails, live chats and customer research.

- Follow-up with customers via email to schedule apartment cleanings.

- Help develop new processes to improve our ability tp optimize each customer's experience

- Work on special projects in other departments based on your interests and company needs

- Research customer information to get accurate customer information

The Qualifications

- Have excellent written and oral communication skills
- Ability to write and speak in English
- A "no task is too small" attitude
- Required to do outbound calls and verify information of the lead
- Fluent in English; no heavy accent; preferably with experience
- stable DSL connection (mandatory) and reliable USB headset
- Quiet workplace
- Problem-solver who understands how to work with all types of personalities
- High level of intuition and the ability to prioritize multiple tasks simultaneously
- Strong attention to detail and organization skills to the point of neuroticism
- Eager to learn every single day
- Generally awesome

What We use
- Slack
- Tawk
- Zendesk
- Grasshopper / Phone.com

Requirements:

1. Weekend Shift ( 8 AM - 5 PM EST) Saturday - Sunday
2. Please attach your sample voice recording explaining your strength as an online worker and why should we hire you (use http://vocaroo.com and send me the link of the recording).

3. Run speed test via http://speedtest.net (link of the result);

4. Please tell us what your expected salary is and experience you have, along with examples of projects from previous positions.

If you have read this full application please add the word "PENGUIN" as the first line in your application.