Chargeback / Dispute Specialist (E-commerce)

We’re looking for a Chargeback / Dispute Specialist to manage payment disputes across PayPal, Klarna, and Shopify.

This role is focused on handling disputes end-to-end. You’ll be responsible for reviewing cases,
submitting evidence, and improving dispute outcomes.

What You’ll Do:

Own disputes from A ? Z
- Manage chargebacks and disputes in PayPal, Klarna, and Shopify
- Review cases and determine the best response approach
- Gather and submit strong supporting evidence (order details, delivery confirmation, communication logs, etc.)
- Ensure all dispute deadlines are met

Protect revenue
- Maximise win rates through high-quality submissions
- Track outcomes and identify patterns or recurring issues

Improve processes
- Help identify root causes (fraud, delivery issues, unclear expectations, etc.)
- Suggest ways to reduce dispute volume
- Help build simple and scalable dispute-handling processes

What We’re Looking For
- Proven experience handling chargebacks / disputes in PayPal, Klarna, Shopify (required)
- Strong attention to detail and analytical mindset
- Ability to work independently and take full ownership
- Clear and structured written communication
- Highly organised and reliable with deadlines
- Experience with Zendesk, Gorgias, or similar tools
- Okay with CET working hours

To apply, please send your CV and submit a short video introduction where you introduce yourself and share your past experiences.
Applications with incomplete requirements will automatically be declined.