service accomodation VA

job Title: Virtual Assistant (Airbnb / Serviced Accommodation Operations)

**Overview:**
We are looking for a proactive and highly organised Virtual Assistant to support and help manage a growing serviced accommodation (Airbnb) business. This role goes beyond basic admin we need someone who can take ownership of daily operations, solve problems independently, and ensure a smooth guest experience from booking to check-out.

**Key Responsibilities:**

* Manage guest communication (pre-booking, during stay, and post-checkout)
* Respond quickly to enquiries to maximise booking conversions
* Source and reach out to potential property leads / partners
* Track and manage bookings, guest details, and stay information
* Coordinate check-ins and check-outs with guests and cleaning teams
* Ensure properties are ready and issues are resolved before guest arrival
* Follow up on leads and outstanding payments via email
* Maintain accurate records (bookings, payments, guest logs, etc.)
* Monitor and flag important dates (certificates, renewals, compliance deadlines)
* Handle unexpected issues (e.g. access problems, cleaning delays, guest concerns) in a calm and professional manner

**Requirements:**

* Proven experience as a Virtual Assistant (preferably in Airbnb, property, or hospitality)
* Excellent written English and communication skills
* Strong problem-solving ability and ability to work independently
* Highly organised with strong attention to detail
* Able to manage multiple tasks and prioritise effectively
* Comfortable using email, spreadsheets, and online systems
* Fast response times and reliability

**Preferred / Nice to Have:**

* Experience with Airbnb, ---------- , or channel managers (Guesty, Hospitable, Hostaway, etc.)
* Experience coordinating cleaning or maintenance teams
* Basic sales or lead generation experience
* Familiarity with UK property compliance (e.g. safety certificates, renewals)
* Experience with automation tools or CRM systems

**Working Hours:**
Flexible, but must have availability to overlap with UK time (including some evenings and/or weekends) to ensure timely guest communication.

**What We’re Looking For:**

* Someone who takes initiative and doesn’t wait to be told what to do
* Calm under pressure and able to handle issues professionally
* Reliable and consistent — someone we can trust to help run operations

As you progress we would be looking to increase hour to full time.

**How to Apply:**
Please include:

1. A short introduction and your relevant experience
2. Any experience with Airbnb or property management
3. Your availability (including UK time overlap) and hourly rate
4. Answer the following questions:

* A guest messages at 11pm saying they cannot access the property. What steps would you take?
* How would you organise multiple guest check-ins across different properties in one day?
* How would you find and secure long term bookings?