IT Operations Support Assistant (2 hrs/week)

Need a reliable, detail-oriented IT freelancer to provide light, ongoing technical operations support for a small technology consulting firm.
Chasm Opportunities LLC needs someone who can be a part-time “IT partner” for a few hours each month. You must be able to work independently with clear written instructions.
Initial Priorities (First 2 Months):
• Migrate existing WordPress site to Hostinger
o Move current WordPress website from a marketing agency’s hosting to Hostinger.
o Ensure all pages, contact forms, and basic tracking continue to work after the move.
o Coordinate with Porkbun for any necessary DNS and email-related changes (domain is managed at Porkbun).
• Fix and verify Contact form / email routing
o Confirm that the site’s “Contact Me” form correctly sends emails to my inbox.
o Troubleshoot and resolve any issues so that all form submissions are reliably delivered and not lost or routed to spam.
• Google Workspace admin review (screen-share only)
o Join me on screen-share; you will guide, and I will click.
o Review Google Workspace Business Standard settings for a solo consultant plus freelancers (users, aliases, 2-step verification, sharing defaults, basic security posture).
o Discuss any obvious security gaps or misconfigurations and recommend simple, practical improvements.
• Set up Google Group email for my small team
o Create one or more Google Groups / group email addresses that can be read by multiple users (my freelancers and me as needed).
o Help configure delivery, permissions, and access so the group email works smoothly for the team.
Ongoing Monthly Tasks (2 hours/week total):
• Light WordPress maintenance
o Link new content from my Substack to the website as needed.
o Periodically verify that the contact form is still working.
o Monitor basic tracking (Google tags / analytics and similar tools) and report as needed.
• Basic IT support and troubleshooting
o Help with basic Google Workspace questions, user aliases, groups, and simple configuration changes.
o Assist with small issues related to cloud management (DropBox/OneDrive/Google Drive).
o Provide advice on basic endpoint / PC hygiene when needed.
• RSS and information feeds
o Help build out and maintain a Feedly (or similar) network by adding and organizing RSS feeds relevant to my portfolio of startups (e.g., industry news, grant funding opportunities, government solicitations).
• Basic automation and workflows
o Develop basic automations using Zapier or similar tools, such as:
? Exporting CRM data fields to a spreadsheet.
? Generating auto-emails based on web contact form submissions.
? Other simple business automations between cloud tools (e.g., calendar, CRM, forms, email).
• Security awareness and CMMC-aligned support (longer term)
o Have a basic understanding of cybersecurity concepts; familiarity or willingness to learn about CMMC is a plus (no prior CMMC experience required).
o Over time, collaborate with me as I develop a systems security plan to meet emerging CMMC requirements for federal contractors (this will come after higher-priority tasks are completed).
My current tech stack (familiarity is a plus, not essential):
You do not need experience with all of these, but it is a plus if you have worked with some of them or are comfortable learning them:
• Google Workspace Business Standard (primary email/collaboration)
• Porkbun (domain management, DNS, email hosting)
• ---------- (CRM and work management)
• Notion (tracking, data storage)
• Calendly (scheduling)
• Perplexity Pro (using shared spaces)
• Dropbox and Slack for client communication and file sharing
Familiarity with any of these tools is helpful but not required; the core requirements are WordPress, DNS/Google Workspace, CRM experience, RSS management, and basic cloud management (e.g., Dropbox).
Requirements:
• Demonstrated experience with:
o WordPress site administration and migrating WordPress between hosting providers.
o DNS changes for websites and email (A, CNAME, MX records; basic SPF/DKIM/DMARC understanding is a strong plus).
o Google Workspace Admin console (not just Gmail use) — user management, aliases, basic security settings, groups/distribution lists.
o Managing and organizing RSS feeds (e.g., in Feedly or similar tools).
• Tools and domains:
o Comfort working with CRM tools (any CRM is fine—experience just needs to show you understand basic CRM concepts).
o Experience managing cloud storage tools such as Dropbox or similar.
o Willingness to work with my specific stack over time (Google Workspace, Porkbun, ---------- , Notion, Calendly, etc.).
• Professionalism and trust:
o Ability to work with time-limited access and screensharing (I keep Super Admin and you guide me through changes).
o Reliable for a small but ongoing commitment of 4–6 hours per month.
o Willingness to sign a Non-Disclosure Agreement (NDA) as part of the onboarding process.
• Language:
o English level C1 or C2 (top two tiers on OnlineJobs.ph) is required, to support clear written updates and documentation.
Potential to Grow:
If your service is exceptional and you have the capacity, there is potential to grow into a broader role providing basic IT support for Chasm Opportunities clients as well. This would be a new service offering to my small network of startup companies, where you could help them with light IT, WordPress, Google Workspace, Outlook email, domain management, and similar foundational IT needs.
Work Hours & Logistics:
• Approximately 2 hours per week, ongoing.
• Flexible schedule, but ability to overlap with US Central Time for at least some hours per month for live calls / screen-share sessions.
• Payment via mutually agreed method.
• This role is strictly limited to ~2 hours per week. Tasks will be broken into small, manageable pieces, and I’m comfortable taking longer to complete the overall roadmap.
How to Apply:
Please send a short message that includes:
1. A brief summary of your capability to migrate WordPress sites between hosts.
2. Your experience with Google Workspace Admin (what admin tasks you’ve handled and for what size/type of organization).
3. A short description of your familiarity with DNS and email authentication (MX, SPF, DKIM, DMARC).
4. Any experience managing RSS feeds or tools like Feedly (how you organize feeds, and for what purpose).
5. Any experience with tools like Porkbun, ---------- , Notion, Calendly, Dropbox, or Slack (optional but helpful).
6. Your typical availability window in Philippines time and your preferred overlap hours with US Central Time.