Medical Virtual Assistant (Mental Health Practice - Admin & Patient Coordination)

Experienced Medical Virtual Assistant – U.S. Mental Health Practice
Remote | 20 Hours/Week to Start | Long-Term Growth to Full-Time

We are a growing outpatient mental health practice seeking a highly organized and experienced Medical Virtual Assistant with strong knowledge of U.S. insurance verification, medical administration, and claims follow-up.

This is a long-term position with the opportunity to increase to 40 hours per week as patient volume grows.

We are looking for someone proactive, responsive, detail-oriented, and confident in communicating with patients and insurance companies. Accuracy, professionalism, and timeliness are critical in this role.
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Primary Responsibilities

Insurance & Revenue Management
• Verify patient insurance eligibility and benefits
• Confirm copay, deductible, coinsurance, and coverage details
• Determine prior authorization and pre-certification requirements
• Document reference numbers and insurance call details
• Collect copayments and ensure card-on-file policy compliance
• Submit insurance claims after provider finalizes and locks encounters
• Monitor clearinghouse acceptance and rejections
• Track unpaid claims and follow up with insurance carriers
• Report denied claims and assist with resubmissions under provider direction
• Maintain accurate billing and aging reports

Patient Coordination
• Manage appointment scheduling and calendar accuracy
• Confirm appointments and send reminders
• Answer incoming calls professionally
• Return patient calls promptly
• Respond to patient emails in a timely manner
• Ensure intake paperwork is completed prior to appointments
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Secondary Responsibilities (During Low Patient Volume)

• Assist with social media scheduling and content posting
• Organize and improve administrative workflows
• Update tracking spreadsheets and reports
• Support referral outreach efforts
• Assist with office growth initiatives
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Requirements

• Prior experience verifying U.S. health insurance benefits
• Experience submitting claims through an EMR or clearinghouse
• Strong understanding of copay, deductible, coinsurance, prior authorization
• Clear and confident English communication, written and spoken
• Professional phone presence
• Available Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
• Strong organizational and multitasking skills
• Reliable high-speed internet and quiet work environment
• Ability to maintain HIPAA confidentiality
Important: CPT and diagnosis codes are finalized by the provider and may not be altered without approval.
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Schedule

Start at 20 hours per week.
Increase to full-time, 40 hours per week as the practice expands.
Must be available during US morning hours (Eastern Time)
Must be comfortable working night shift (Philippines time)
This is a long-term role for the right candidate.
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To Apply

Please include the following in your application:
1. A short summary of your experience verifying U.S. insurance
2. The EMR systems and clearinghouses you have used
3. Your availability in Eastern Time
4. A 1-minute voice recording introducing yourself
5. The word “DEPENDABLE” in your subject line
6. In your message, include this sentence at the very top:
“I pay attention to details and follow instructions.”

Applications that do not follow instructions will not be considered.