Deputy Manager-Process Training (Travel Account)

Job Title: Deputy Manager-Process Training (Travel Account)

Location: Metro Manila

Work Mode: Onsite, Shifting Schedule


Qualifications:
• Must be amenable to work 100% onsite at our WNS Bridgetowne Site.
• Minimum 3–4 years of experience in Travel training, with hands-on experience in at least one GDS (e.g., Amadeus/Sabre).
• Strong facilitation and presentation skills; confident in leading virtual and in-person training sessions.
• Excellent command of spoken and written English.
• Proficient in creating training decks, manuals, and performance reports using Excel and presentation tools.
• Strong analytical skills to assess training impact and identify improvement areas.
• Ability to manage conflicts and provide constructive feedback to learners.


Job Description:
• Lead the training function for international ticketing, group bookings, and email support processes.
• Act as a Subject Matter Expert (SME) in ticketing to design and deliver effective training programs.
• Conduct onboarding and upskilling sessions for L2 – Complex itinerary trained resources.
• Collaborate with operations and quality teams to identify training needs and close skill gaps.
• Develop and maintain training materials, SOPs, and process documentation.
• Monitor training effectiveness through assessments, feedback, and performance tracking.
• Facilitate refresher courses and process updates in alignment with client and business requirements.