Guest Experience & Property Operations Coordinator (Short-Term Rentals)

Please note: We strongly encourage applications from candidates with proven experience in short-term rental property management administration. This role is best suited for individuals who can confidently step in and contribute with minimal training.

About the Role:
In this role, you’ll manage guest communication across multiple booking platforms, handle daily operational emails and reports, monitor task completion and property readiness, and coordinate with cleaning, maintenance, and vendor teams. You’ll also assist with basic administrative tasks such as purchasing supplies, tracking transactions, leaving guest reviews, and preparing clear handover reports. We’re looking for someone with strong customer service and communication skills, solid technical abilities, excellent organization, and the ability to work independently while collaborating with a remote team.

Our Core Values
We operate with a high standard and are looking for someone who aligns with how we work:

Excellence
We follow industry best practices and execute them consistently every day. Good enough isn’t enough.

Relentless
We bring energy to solving hard problems and don’t stop until they’re resolved. No excuses.

Agile
We embrace change, learn quickly, and stay ahead. Standing still is falling behind.

People Over Profits
We do right by guests, owners, and each other, even when it’s harder. Relationships matter more than transactions.

Our Purpose
We exist to be the partner every owner wishes they had and to create stays guests never forget.

Location: Austin, Texas (Remote)
Working Hours: TBD
Working Days: Friday through Tuesday

Hiring Process:
Please note that while our hiring process may take some time due to careful review of applications, successful applicants must be ready to start as soon as possible.