Customer Booking & Scheduling Coordinator

Job Overview

We are looking for a reliable and organized Customer Booking & Scheduling Coordinator to manage incoming bookings, handle scheduling through Business Suite, and follow up with customers for feedback. This role is key to ensuring smooth day-to-day operations and delivering an excellent customer experience.

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Responsibilities
• Respond to customer inquiries and booking requests through Business Suite (Facebook/Instagram) in a timely and professional manner
• Schedule appointments efficiently and coordinate daily bookings
• Confirm appointments and send reminders to customers
• Follow up with customers after services to collect feedback and reviews
• Maintain accurate records of bookings and customer interactions
• Handle rescheduling, cancellations, and customer concerns
• Communicate clearly with the team regarding schedules and updates

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Requirements
• Strong communication skills (written and verbal)
• Experience using Business Suite, social media messaging, or similar platforms
• Excellent organizational and time management skills
• Ability to multitask and respond quickly in a fast-paced environment
• Customer service experience is an asset
• Reliable and detail-oriented

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Preferred Qualifications
• Previous experience in scheduling, dispatch, or customer service roles
• Familiarity with CRM or booking systems
• Experience working with service-based businesses (e.g., detailing, cleaning, etc.)