Virtual Assistant

(We are not a VA agency.)

Location: Remote
Type of Employment: Full-Time

About Us:
BridgeCom Systems is a leader in the two-way radio industry, serving customers through innovative products and exceptional support. Our BC+ Membership Program, BCU (BridgeCom University), and Affiliate Program are key parts of our community, connecting and engaging ham radio enthusiasts worldwide. We’re seeking a dynamic, customer-focused individual to support our members, affiliates, and dealer partners while helping strengthen communication, engagement, and relationships across all groups.

Job Summary
As the Virtual assistant, you will play a key role in onboarding, communication, and relationship management across BCU, BC+, Affiliates, and Dealers. Your core focus will be making sure each group stays informed about what we offer, what’s changing, and what’s coming next, while also maintaining strong, positive relationships with each audience.
This role requires someone who is comfortable using AI tools as part of their daily workflow. Use of AI to improve speed, accuracy, communication, and overall performance is mandatory in this position. The ideal candidate knows how to use AI efficiently to draft communications, organize information, improve workflows, and support execution while still applying sound judgment and attention to detail.

Key Responsibilities:
- Onboarding Support: Facilitate smooth onboarding for new BCU/BC+ members and affiliates, ensuring they understand program benefits, tools, and resources.
- Communication Management: Serve as a primary point of contact and help manage consistent, friendly communication that keeps BCU, BC+, affiliates, and dealers informed of updates, launches, events, and promotions.
- Newsletter Creation & Distribution: Create, schedule, and send newsletters and email updates for BC+/BCU members, affiliates, and dealers, ensuring messaging is clear, timely, and aligned with BridgeCom’s offers, announcements, and campaigns.
- Dealer Communications & PR: Maintain professional, positive relationships with dealer partners, ensuring they have current information, support, and clarity on BridgeCom offerings to strengthen goodwill and alignment.
- Program Updates & Alignment: Ensure all groups stay up to date with what we offer, key differentiators, and changes, helping reduce confusion and improve consistency across channels.
- Event Coordination: Assist in planning, promoting, and managing program-related events, webinars, and activities to increase engagement and participation.
- Member Engagement & Support: Enhance engagement, respond to inquiries quickly, and proactively support members and partners to improve satisfaction and retention.
- Reporting & Feedback: Monitor member and partner activity, identify recurring issues, and provide insights to internal teams for continuous improvement.
- AI-Assisted Execution: Use AI tools daily to assist with writing, communication, organization, research, workflow efficiency, and task execution while maintaining high-quality output and human oversight.

Qualifications:
- Previous experience in customer service, membership coordination, affiliate support, dealer support, program management, email marketing, or a similar communication-focused role
- Good written and spoken English is required, as this role may sometimes involve phone communication with dealers
- Strong written and verbal communication skills
- Experience creating, editing, and sending newsletters or email campaigns
- Strong organizational and multitasking abilities with excellent attention to detail
- Add “Blue M&M BCS VA” to the subject line so we know you have read this job description and can consider your application.
- Must be comfortable using AI tools in daily work
- Ability to use AI to assist with writing, communication, organization, and workflow improvement is required
vAbility to work independently and manage a remote workload efficiently
- Proficiency with CRM systems, email marketing platforms, and communication/event tools such as HubSpot and Zoom
- Knowledge of or interest in ham radio or related industries is a plus

Compensation:
$3.00 per hour

What We Offer:
- Work remotely from the comfort of your home
- Be part of a passionate team dedicated to serving the ham radio community
- Opportunities for professional growth and development

How to Apply
If you’re proactive, organized, people-focused, and comfortable using AI to work smarter and faster, we’d love to hear from you. Please submit your resume, portfolio, and a cover letter detailing your interest in the role and any relevant experience.