Medical Virtual Assistant

Job Overview

We are seeking a reliable and proactive Therapist Scheduling & Patient Coordination Specialist to manage therapist assignments and handle patient communication through phone calls. This role is critical in ensuring patients are efficiently matched with the right providers while maintaining a smooth and organized scheduling process.

The ideal candidate is experienced, takes initiative, and can work independently without requiring constant supervision.

Key Responsibilities
Assign patients to appropriate therapists based on availability, specialization, and clinic guidelines
Handle inbound and outbound phone calls with patients in a professional and timely manner
Coordinate and manage scheduling of appointments
Maintain accurate and up-to-date records in the system
Ensure smooth communication between patients, therapists, and the clinic team
Proactively identify scheduling gaps or conflicts and resolve them efficiently
Qualifications
Prior experience in healthcare scheduling, patient coordination, or similar roles preferred
Strong phone presence and excellent communication skills
Highly organized with strong attention to detail
Ability to work independently and take initiative
Proven ability to manage responsibilities without constant oversight
Comfortable handling multiple tasks in a fast-paced environment
Ideal Candidate
Knowledgeable and confident in handling scheduling workflows
Proactive and consistently stays on top of tasks
Requires minimal supervision and takes ownership of responsibilities
Reliable, organized, and solutions-oriented

This role is ideal for someone who thrives in a structured environment, enjoys coordinating care, and takes pride in being dependable and self-sufficient.