US BASED Customer Service & Dispatcher (Home Service Experience Required)

Please read this post carefully before applying. This role is for experienced candidates only.

We are a growing US-based junk removal company looking for a Customer Service Rep & Dispatcher with experience in US home service businesses (junk removal, HVAC, plumbing, window cleaning, solar, moving, etc.).

This role requires excellent, near-native English with a clear and neutral accent. You will be speaking with US customers all day, so communication must be natural, confident, and easy to understand. If your spoken English is not clear and neutral, this role will not be a fit.

What you’ll be doing:
- Answer inbound customer calls and book jobs
- Schedule and manage jobs using Housecall Pro
- Communicate with truck crews and assist with dispatch
- Coordinate schedules and handle real-time updates
- Respond to emails and customer inquiries
- Track daily KPIs and performance metrics
- Ensure no missed calls, missed jobs, or scheduling errors

MUST HAVE EXPERIENCE:
- Customer service for a US-based home service company
- Experience answering inbound calls and booking jobs
- Experience with scheduling or dispatching crews
- Strong spoken English with a clear, neutral accent
- Confidence handling phone conversations with US customers

HUGE PLUS IF YOU HAVE:
- Housecall Pro
- CallRail
- Dispatch experience
- Junk removal, HVAC, plumbing, moving, or similar industries
- KPI tracking or reporting

This role is NOT for you if:
-You have a noticeable accent that affects call clarity
- You only have general VA/admin experience
- You have not worked with US customers
- You are not comfortable being on the phone throughout the day
- You struggle in fast-paced environments

You will do well if you are:
- Highly organized
- Calm under pressure
- Confident and professional on the phone
- Fast and detail-oriented
- A strong communicator
- Someone who takes ownership of their work

Pay:
$5/hr to start + bonus opportunities
Monday–Friday | 11:00 AM–7:00 PM EST
Additional hours may be available

How to apply:
Send an email to ---------- with the exact subject line:
- I am your Next Superstar, no quotation marks. Use that subject line exactly.
In your email, include: A short introduction, your relevant experience, any experience with Housecall Pro, dispatch, or scheduling and, a link to your OnlineJobs.ph profile

After you send your email, you will receive a Google Form. You must complete the full form to be considered.
Important: In the form, you will be asked your favorite dessert.
Your answer must be: Cheesecake
Incomplete applications will not be considered.