Travel Assistant (Axus and Tres)

Position: AXUS Travel App Assistant (Independent Contractor)
Reports to: General Manager / Operations Lead
Location: Remote
Employment Type: Part Time | 20 – 25 hours per week
Time Zone Requirement: Must have working-hour overlap with U.S. Eastern Time

About ILX Travel
ILX Travel is a luxury travel concierge company specializing in bespoke travel experiences, including resorts, private villas, cultural journeys, cruises, and wellness retreats. As a Virtuoso affiliate, ILX offers exclusive privileges, elevated amenities, and insider access worldwide.

Role Objective
To ensure every ILX Travel client receives a clear, polished, and exceptional digital itinerary experience by accurately building and managing itineraries within the AXUS Travel App.

Core Responsibilities:
I. AXUS Itinerary Creation & Management
- Build and manage detailed client itineraries within AXUS
- Input images for flights, hotels, transfers, activities, and notes
- Upload confirmations and supporting documents
- Maintain clean, high-standard formatting

II. Quality Control & Accuracy
- Review itineraries for errors and missing details
- Cross-check all confirmations
- Ensure clarity and accuracy

III. Proactive Updates & Maintenance
- Update itineraries in real-time
- Monitor upcoming trips for completeness
- Flag missing details proactively

IV. Collaboration & Communication
- Work with Travel Advisors and Travel Advisor Assistants to gather trip details
- Communicate updates and corrections clearly

V. Brand & Client Experience
- Ensure all itineraries reflect ILX luxury standards
- Maintain clean, easy-to-use formatting

Required Qualifications:
- 2+ years in admin, travel, or detail-focused roles
- Experience with Axus Travel App
- Experience with Tres / ClientBase Online
- Sabre experience (significant advantage)
- Prior work in travel or hospitality support
- Familiarity with Microsoft 365
- Strong attention to detail
- Excellent organization and communication skills
- Ability to work independently remotely

Interested applicants are encouraged to apply via the following link:
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Please note that only applications submitted through this link will be entertained.