A cleaning business-trained VA who knows scheduling using CRM work flow

We're a rapidly expanding residential cleaning company on the lookout for a Virtual Assistant to help manage our daily operations.

Responsibilities:

- Answer incoming calls and respond to leads promptly
- Schedule and manage bookings using "THE CLEANING SOFTWARE"
- Coordinate with cleaners and optimize their daily routes
- Respond to customer emails and messages
- Handle rescheduling and cancellations
- Send follow-ups and requests for reviews

Requirements:

- Experience in cleaning businesses or home service companies
- Excellent English communication skills (both phone and email)
- Strong organizational and scheduling abilities
- Availability to work during U.S. business hours

Bonus:

- Experience in customer service or dispatching

This role has the potential to evolve into a full operations position.