NEMT Dispatcher, Scheduler & Billing Assistant

We are seeking a highly reliable, organized, and proactive NEMT Dispatcher & Billing Assistant to support a growing Adult Day Health and Non-Emergency Medical Transportation (NEMT) organization based in Georgia, USA.
This role combines daily dispatch coordination and weekly/daily billing support. The ideal candidate must be able to manage trip scheduling, communicate effectively with drivers, support route productivity, and ensure billing is submitted accurately and on time.
This is a deadline-driven, operations-critical role. We are looking for someone who takes ownership, communicates proactively, and follows through without repeated reminders.
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Key Responsibilities
Dispatch Coordination
• Secure and schedule transportation trips daily to support route productivity
• Assign trips to drivers efficiently based on route flow, availability, and service needs
• Communicate with drivers throughout the day to support timeliness, attendance, and efficient trip completion
• Monitor trip coverage and assist with resolving scheduling issues or gaps
• Confirm drivers have the information needed for assigned trips
• Communicate changes, delays, or concerns promptly to management
• Help support efficient daily routing and transportation operations
Billing & Administrative Support
• Review and process transportation trip logs
• Submit billing claims accurately and on time
• Ensure all required claims are submitted by Monday at 12:00 PM EST (non-negotiable)
• Support ongoing movement toward a more frequent billing workflow as operations grow
• Provide proof of billing submission (screenshot or confirmation) after each billing cycle
• Maintain organized documentation and billing records
• Follow all Standard Operating Procedures (SOPs)
• Identify missing, incomplete, or inaccurate trip information and communicate proactively before deadlines are missed
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Schedule
• Part-time (10–20 hours per week)
• Must be available during U.S. Eastern Time business hours
• Must be available Monday mornings (EST) for billing deadlines
• Must be available for daily dispatch communication and trip coordination
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Compensation
• $5/hour during training / probationary period
• $6/hour after performance review based on reliability, accuracy, communication, and timeliness
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Required Qualifications
• Strong attention to detail
• Excellent organization and follow-through
• Ability to manage deadlines consistently
• Strong written and verbal English communication
• Ability to communicate professionally with drivers and management
• Experience using Google Workspace (Docs, Sheets, Calendar) or similar tools
• Reliable internet connection and consistent responsiveness during work hours
• Ability to follow structured workflows and SOPs
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Preferred (Not Required)
• NEMT dispatch experience
• Transportation scheduling or route coordination experience
• Medical billing or claims submission experience
• Experience working with U.S.-based healthcare or transportation services
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Important Expectations
• This role includes daily dispatch responsibilities and strict billing deadlines
• Billing must be completed every Monday by 12:00 PM EST without exception
• Candidate must be comfortable communicating with drivers daily to support timely and efficient operations
• Missed deadlines, poor communication, or failure to follow workflows directly impact business operations and are taken seriously
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How to Apply
Please include the following in your application:
1. A short introduction about yourself
2. Your experience with dispatch, billing, or administrative work
3. Your experience communicating with drivers or coordinating schedules
4. Confirmation that you can meet a Monday 12:00 PM EST billing deadline consistently
5. Confirmation that you are comfortable with the posted pay structure
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Important Instruction
To be considered, include this phrase at the top of your application:
Billing completed before noon.
Applications that do not include this phrase will not be reviewed.