Sales Support & Data Entry Virtual Assistant (Night Shift / PST)

About GraphicLab: GraphicLab is a fast-paced promotional products company based in California. We handle big clients, big projects, and in-house screen printing and embroidery. You will act as the direct support line for our Sales Team, ensuring that our internal systems run flawlessly so our sales team can focus on client relationships.

The Role: We are seeking a highly reliable and detail-oriented Virtual Assistant to manage the critical backend data of our sales process. You will be responsible for taking quotes and emailed instructions from our California team and ensuring it is accurately entered into our CRM.

Key Responsibilities:

Data Entry & CRM Management: Accurately enter new jobs and orders into our CRM system (CommonSKU) for different sales representatives.

Quoting Support: Assist in building and organizing quotes for new jobs based on provided pricing parameters.

Order Tracking: Monitor the status of jobs by checking in with production schedules and external vendors.

Logistics: Compile and organize shipping/tracking information to be sent to clients.

Communication: Maintain clear, daily communication with the California-based Sales Team to provide end-of-shift progress reports.

Requirements:

Flawless English (Written more than Spoken): You must be able to write clear, professional emails and CRM communications. You will also attend virtual meetings once a week with our internal team and occasionally with our customers.

Attention to Detail: You must be highly diligent; a single typo in a SKU number or choosing the wrong color can cost the company money.

Shift Requirement: You must be available to work the US Pacific Standard Time (PST) shift to overlap with our California office (8:30 AM - 4:30 PM PST).

Tech-Savvy: Familiarity with CRM systems is a plus, but a strong general ability to learn new software quickly is required (MS Office, Google Workspace, Adobe, etc.).

How to Apply:

Submit your resume.

Include a brief cover letter explaining your experience with data entry or CRM management.

A 1 or 2 Minute Camera Loom Video: In this video, please introduce yourself, briefly mention your CRM experience, your background working as a VA on the night shift, and answer this scenario:
If a vendor emails you to say a shipment of 500 shirts is delayed by 3 days, what are the exact steps you take to update our system and notify our California sales team?