Operations Specialist

Schedule Requirements
Must be available to work U.S. business hours, which may require overnight shifts in the Philippines.
Typical working hours will fall between 9:00 PM and 6:00 AM Philippine Time (PHT), depending on team needs and project assignments.
Must be comfortable maintaining a consistent overnight schedule.
Reliable attendance and punctuality are required.

Key Responsibilities
* Provide administrative and operational support across the business
* Monitor daily cleaning schedules and ensure jobs are properly assigned and completed
* Respond promptly and professionally to hosts, guests, and housekeepers via phone, email, text, and messaging platforms
* Coordinate scheduling, appointments, and operational tasks
* Assist with onboarding new properties and maintaining property information
* Track and follow up on open tasks to ensure nothing falls through the cracks
* Maintain accurate records, databases, and documentation
* Support multiple departments, including Operations, Customer Service, Host Success, and Housekeeper Relations
* Handle data entry and quality assurance tasks with a high level of accuracy
* Escalate urgent issues and assist with problem resolution
* Participate in weekend on-call coverage as scheduled to support active jobs and customer needs
* Assist with process improvement initiatives and other projects as assigned

Preferred Qualifications
* Strong written and verbal English communication skills
* Excellent organizational and time management abilities
* High attention to detail and accuracy
* Comfortable working independently in a remote environment
* Reliable computer, internet connection, and backup plan for outages
* Experience with Google Workspace, Slack, and other online collaboration tools is preferred

Equipment Requirements
* Mac computer preferred
* High-speed, reliable internet connection
* Quiet workspace free from distractions
* Secondary monitor preferred but not required
* Backup internet connection preferred

Interview Process
Qualified candidates will be invited to participate in a virtual group interview and skills assessment. Candidates should be prepared to demonstrate written English proficiency, attention to detail, problem-solving ability, and comfort working with AI-related tasks.