Virtual Assistant – Property Claims Coordinator (Australian Insurance)

Virtual Assistant – Property Claims Coordinator (Australian Insurance)

???? Remote (Philippines-Based)
???? Full-Time | Work From Home | AU Hours (Sydney Time)

About Us

We are a fast-growing Australian Building & Insurance Restoration company specialising in residential property claims. We work closely with insurers, adjusters, and homeowners to deliver high-quality restoration and building outcomes.

As we continue to scale nationally, we are seeking a high-performing Virtual Assistant / Claims Coordinator based in the Philippines to support our operations team.

About the Role

This is a critical coordination role supporting the end-to-end lifecycle of insurance claims. You will be responsible for managing workflows, liaising with stakeholders, and ensuring claims are processed efficiently and in line with Australian insurer requirements.

Key Responsibilities

Manage and coordinate residential insurance claims from intake through to completion

Process and update jobs via platforms such as Blueprint and/or Salesforce

Schedule technicians, assessors, and trades

Prepare and submit reports, scopes of works, and estimates

Communicate with insurers, adjusters, contractors, and internal teams

Monitor SLAs, job progress, and compliance requirements

Maintain accurate records, notes, and documentation

Assist with invoicing, variations, and claim updates

Mandatory Requirements (Non-Negotiable)

Proven experience in Australian residential insurance claims (essential)

Strong working knowledge of Blueprint and/or Salesforce

Experience working with builders, restoration companies, or insurance networks

Excellent written and spoken English (clear, professional, articulate)

Strong understanding of claims processes, scopes, and reporting

Preferred Experience

Background in restoration, construction, or insurance building

Familiarity with IICRC processes, make safe, and restoration workflows

Experience handling multiple claims simultaneously in a fast-paced environment

Key Attributes

Highly organised with strong attention to detail

Able to work under pressure and meet strict deadlines

Proactive, solutions-focused, and accountable

Strong communication and stakeholder management skills

Fast learner with the ability to adapt to new systems and processes

Technical Requirements

Reliable high-speed internet (with backup connection mandatory)

Quiet, professional work-from-home setup

Ability to work 9:00 AM – 5:00 PM Sydney time

What We Offer

Long-term, stable role with a growing Australian company

Competitive salary based on experience

Opportunity to grow into senior coordination or operations roles

Supportive, fast-paced, and professional team environment

How to Apply

Please submit:

Your resume (with relevant Australian insurance experience)

A short cover letter outlining your experience with Blueprint/Salesforce and property claims

Examples of claims or projects you have managed (if available)

If you have direct experience in Australian insurance claims and know how to operate within insurer systems, we want to hear from you.