HVAC Dispatcher Virtual Assistant (3–5 Years Experience Required)

We are a family-owned HVAC company serving Los Angeles, California for over 16 years.

We are looking for an experienced HVAC Dispatcher Virtual Assistant to manage scheduling, customer communication, and technician coordination.

*** This is NOT an entry-level position.
You must have real dispatching experience managing service technicians.

You will be responsible for keeping our daily operations organized, ensuring technicians are efficiently scheduled, and providing excellent customer service.

Responsibilities

- Answer incoming calls and respond to customer inquiries
- Schedule and confirm service appointments
- Dispatch 3–10+ technicians daily
- Manage technician schedules in real-time
- Optimize routes to reduce travel time and increase efficiency
- Handle schedule changes, delays, and emergency calls
- Communicate with technicians throughout the day
- Update customer records and job details
- Follow up with customers and confirm appointments

Required Experience

Minimum 3–5 years of dispatch experience (REQUIRED)

Must have experience dispatching field service technicians for home service industries.

Must have managed multiple technicians at once (3 or more daily)

Must have experience handling real-time scheduling and route optimization

Skills

Excellent English (written and spoken)

Strong customer service skills

Highly organized and detail-oriented

Ability to multitask and work under pressure

Strong problem-solving skills

Technical Requirements

Reliable high-speed internet

Quiet work environment

Computer with good performance

Headset for calls

Preferred (Nice to Have)

Experience with dispatching software.

Experience working with U.S. companies

HVAC or home service industry experience

Familiar with CRM tools

To apply, follow ALL instructions carefully:

Start your application with the phrase: BLUE AIR

Send your resume

Send a short voice recording introducing yourself

Answer the following questions:

How many technicians did you dispatch daily?

What software/tools did you use?

How do you handle a technician running late and an upset customer?

Applications that do not follow instructions will be ignored.