Follow Up Specialist

Referral Coordinator [Only applicants who submit a Typeform will be considered.]


Keyline Home Care supports and pays family caregivers through Medicaid waiver programs such as Structured Family Caregiving and Personal Support Services. We are growing and seeking a highly accountable Referral Coordinator to drive
case progression from referral to phone screening and through nurse assessment.

What You’ll Do
• Log and track all referrals in ----------
• Contact families and Case Managers promptly
• Prepare families for phone screenings and nurse assessments
• Ensure cases advance from phone screenings and nurse assessments
• Gather required documents to ensure timely case progression
• Ensure accurate provider designation and program placement
• Maintain consistent follow-ups with families and case management agencies
• Advance cases from referral to State Nurse review within 45 days
• Escalate stalled cases proactively
• Maintain clean, audit-ready boards at all times
• You are responsible for keeping cases moving

Performance Expectations
• 25+ cases advanced each month
• No prospect idle longer than 5 business days
• Clear weekly reporting on stalled cases
• Strong conversion from phone screening to nurse assessment to State Review

What We’re Looking For
• Experience in healthcare, home care, or case coordination preferred but not necessary
• Strong English communication skills with the ability to build rapport and connect warmly with U.S. families.
• Highly organized and detail-oriented
• Persistent and professional with follow-ups
• CRM or ---------- experience preferred

About the Role

We’re looking for someone who knows how to follow up and get results. This is not a passive admin role. You will be responsible for driving cases forward through consistent calls, texts, and emails until action is taken.

If you’ve worked in collections, sales follow-ups, or high-volume outreach, this role is a strong fit.

Key Responsibilities

Follow up with referrals via calls, texts, and emails
Move cases from referral ? screening ? nurse assessment
Track all updates and next steps
Identify delays and take action to move cases forward

What We’re Looking For

Persistent and proactive (you don’t stop at 1–2 follow-ups)
Strong communication skills
Organized and accountable
Medicaid or healthcare experience is a plus, but not required.

How to Apply

Please submit through this form:
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Include:

Your resume
A 1-minute Loom video explaining:
Your experience with similar responsibilities
Why you would succeed in this role

Only applicants who submit a Loom video will be considered.