Quality Assurance Specialist

Quality Assurance Specialist

CV or resume must be submitted for review
Must have 5+ years experience

Role Overview

The Quality Assurance Specialist is responsible for monitoring, auditing, and improving the accuracy, consistency, and reliability of Levion’s centralized scheduling operations. This role sits between day-to-day scheduling execution and leadership, ensuring that schedules, communications, and reporting reflect reality on the ground and adhere to Levion standards.

The QA Specialist does not create schedules. They verify them, stress-test them, and surface issues before they become operational or client-facing problems.

Key Responsibilities

Schedule Accuracy & Coverage Audits

Review daily and historical schedules across facilities to confirm coverage accuracy by shift, unit, and role
Identify gaps, duplications, incorrect role assignments, and unsafe staffing patterns
Validate that agency, overtime, and in-house staff usage aligns with approved parameters
Process & Compliance Monitoring

Audit scheduler workflows to ensure standard operating procedures are being followed
Confirm proper documentation of cancellations, replacements, escalations, and coverage changes
Flag recurring deviations from process and recommend corrective actions
Data & Reporting Validation

Cross-check scheduling data against source systems such as timekeeping, agency portals, and census reports
Validate accuracy of internal reports including coverage summaries, call-out logs, agency usage, and budget comparisons
Identify data integrity issues before reports are delivered to clients or leadership
Issue Tracking & Root Cause Analysis

Log errors and inconsistencies with clear categorization and severity levels
Identify patterns such as repeat scheduling errors, communication breakdowns, or system misuse
Escalate high-risk issues promptly and track resolution through completion
Feedback & Training Support

Provide structured feedback to schedulers and supervisors based on audit findings
Support onboarding and ongoing training by identifying common mistakes and knowledge gaps
Assist leadership in refining SOPs based on real-world findings
Continuous Improvement

Help define quality benchmarks for scheduling accuracy, documentation, and responsiveness
Participate in testing new workflows, tools, or reporting changes before full rollout
Contribute to the development of QA scorecards and performance metrics
Required Skills & Experience

Experience in healthcare staffing, scheduling, workforce operations, or related QA roles
Strong attention to detail with the ability to detect subtle inconsistencies across systems
Comfort working with spreadsheets and operational reports
Ability to communicate issues clearly without creating friction or blame
Strong judgment in prioritizing issues based on risk and impact
Preferred Qualifications

Familiarity with long-term care or hospital staffing models
Experience auditing operational workflows or data-heavy processes
Exposure to scheduling platforms, timekeeping systems, or staffing agencies
We are an Equal Opportunity Employer and are committed to providing a workplace free of discrimination. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable laws.

Job Type: Full-time

Work Location: Remote