Virtual Assistant — Ecommerce (Fashion / Bridal & Maternity Brand)

Full-time (40 hrs/week) | $400-500/month USD | Long-term | Start immediately
Must overlap with US Eastern Time for at least 4 hours daily.

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WHO WE ARE

Demilamarie is a US-based premium fashion brand selling bridal robes and maternity dresses on Shopify. We're growing fast and need a sharp, reliable VA to take over daily operations so the founder can focus on growth.

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YOUR RESPONSIBILITIES

1. Customer Service — Respond to all DMs (Instagram, TikTok) and emails within 4 hours. Handle order questions, sizing, shipping, returns. Warm, professional tone always.

2. Order Processing — Process Shopify orders daily. Update tracking. Monitor inventory and flag low stock. Handle returns/exchanges.

3. Social Media Scheduling — Schedule pre-approved content to Instagram, TikTok, Pinterest. Repost customer UGC to stories. Track weekly engagement.

4. Influencer Outreach — Send DMs and emails to potential brides using provided templates. Track responses in a spreadsheet. Coordinate product shipments.

5. Shopify Admin — Update product listings, descriptions, and photos as directed. Light research and admin tasks.

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REQUIREMENTS

• 1+ year as a VA for a Shopify or E-commerce brand
• Excellent written English (you ARE the brand voice to customers)
• Experience with Shopify, Instagram, and TikTok
• Organized, proactive, reliable — doesn't need hand-holding
• Reliable internet and quiet workspace

Nice to have: fashion/bridal brand experience, Klaviyo, Canva, Pinterest, customer outreach experience

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HOW TO APPLY

Include in your application:
1. Brief intro + your ecommerce VA experience
2. Write a 2–3 sentence reply to this customer message: "Hi! I ordered a bridal robe last week but haven't received tracking yet. Can you help?"
3. Your availability and expected monthly rate (USD)

Top candidates get a 1-week paid trial. We review apps within 48 hours.