GoHighLevel (GHL) VA – Car Rental Operations Manager (Remote)

We are a fast-growing car rental company (Key2Fleet) looking for a detail-oriented Virtual Assistant to manage customer communication, bookings, and automation using GoHighLevel (GHL).

You will be responsible for keeping our system organized, responding to leads, and helping convert inquiries into paying renters.

P.S keep in mind that we need someone with actual car rental experience, atleast 2years in the industry.

RESPONSIBILITIES
Lead Management

Respond to new leads (SMS, email, GHL chat)

Qualify renters (basic questions)

Follow up with warm leads daily

Move leads through pipeline stages

Booking & Customer Flow

Confirm bookings with renters

Send instructions (pickup, payment, rules)

Track active rentals

GHL System Management

Manage pipelines (New Lead ? Booked ? Active ? Completed)

Tag contacts properly

Trigger automations (texts, reminders)

Keep CRM clean and organized

Customer Support

Answer basic renter questions

Handle reschedules / cancellations

Escalate serious issues to owner

REQUIREMENTS
MUST HAVE:

Experience with GoHighLevel

Strong English communication (written)

Organized + detail-oriented

Fast responder (VERY important)

BONUS:
Update statuses in GHL