Customer Service Representative - Fashion Dropshipping (CET)

Customer Service Representative – Fashion Dropshipping (Time zone)

We are a fast-growing fashion dropshipping brand and are looking for a high-level Customer Service Representative who can take ownership, think independently, and grow with the business.

This is not a basic “reply to emails” role. We’re looking for someone who understands fashion dropshipping, customer psychology, and long-term brand building.


Key Responsibilities

Handle customer support emails professionally and efficiently
Manage refunds, returns, and order issues
Perform strong follow-ups until each case is fully resolved
Use email labels and internal systems to stay organized
Identify recurring issues and suggest improvements
Communicate clearly with the team and provide daily updates

? Requirements (MUST-HAVES)

Proven experience with fashion dropshipping stores (required)
Available 5 days per week (flexible hours, but consistent coverage)
Strong written English
Ability to think outside the box and solve problems independently
Organized, detail-oriented, and reliable
Comfortable handling high email volume in a fast-growing store
Experience using email labels and structured inbox management

What We’re Looking For

An A-player mindset (ownership, accountability, consistency)
Someone who goes beyond and delivers quality every day
Someone who understands that great customer service builds long-term trust
Wants to grow with the company


To confirm you’ve read this post at least halfway, please start your application with the word:

“strawberry”

Applications without this will not be considered.

Why Join Us

Fast-growing fashion brand
Long-term opportunity
Room to grow into a senior or lead role
Work with a team that values quality and initiative