Expert eCommerce Customer Support Specialist (Permanent Position)

We are a European eCommerce company running multiple Shopify dropshipping stores and expanding into new markets over time. We're looking for one sharp, experienced Customer Support Specialist to grow with us long-term.
This is not a temporary project. If you perform well and stay loyal, your pay grows with the business.

We're starting at approximately 2 hours per day as we scale. Hours and pay will increase directly as our stores grow our goal is to bring the right person to full-time once he handles everything good.

What this role looks like
- You'll handle all customer communication for our Shopify stores — questions, complaints, shipping delays, refund requests, and disputes. Right now the ticket volume is low (we're scaling), but you'll be building the foundation of how support runs across every store we open.
- You won't be micromanaged. But we do expect a short daily/weekly update so we always know what's happening on the support side.
-All internal communication with our team is done in English, both written and spoken, so an advanced level of English is equally required.

What we're looking for

- Minimum 2–3 years experience in eCommerce or dropshipping customer support
- Proven experience handling refunds, partial refunds, chargebacks, and shipping disputes
- Comfortable working in Shopify and a helpdesk tool (Gorgias, Zendesk, or similar)
- Advanced English. All team communication, reporting, and internal processes are in English
- Self-managed, but communicates proactively, we shouldn't have to chase you for updates
- Someone who thinks like an owner: protect store reputation and profit at the same time

Compensation & Growth

Starting rate: $4/hour
Pay increases based on tenure and performance we reward loyalty and results
Long-term position with more responsibility as we open new stores
Flexible schedule (as long as response times stay professional)

All applications are screened manually and run through AI detection software. If your response is flagged or feels templated, your application will not be considered no exceptions.!!!!