Japanese Customer Expert (Bilingual Speaker) - Customer Service Representative

Job Title: Japanese Customer Expert (Bilingual Speaker) - Customer Service Representative
Location: Eastwood, Quezon City (Fraud Account)
Account/ LOB: Fraud Detection
Work Set up & Schedule: Shifting:
Salary Package: 80,000 - 120,000 based candidate work experience

KINDLY INCLUDE YOUR JOB DESCRIPTION, DUTIES & RESPONSIBILITIES, TOOL, CERTIFICATION AND TRAINING IN YOUR CV FOR PAPER SCREENING

Job Qualifications:

Proficiency in Japanese language (JLPT N1 or N2, ; open to both native and non-native speakers)
Accepting N3 level with related experience
English proficiency at B2 CEFR level or higher
Minimum of 6 months’ experience in a call center, BPO, or related customer service role
Can read and write Kanji characters
Strong Keigo (??) skills for professional and polite communication in Japanese
Willingness to work onsite

Recruitment Process: Online Process

Phone Screening
Profile Creation and English Assessment
Initial Interview
Japanese Language Assessment
Operations Interview
Job Offer