GoHighLevel (GHL) Operations & Customer Care Virtual Assistant

IMPORTANT: Please only apply if you have experience with GoHighLevel

We are looking for an experienced GoHighLevel (GHL) Operations and Customer Care Virtual Assistant to join our growing team.

This is a long-term, full-time role with an Australian business that helps personal trainers build successful fitness businesses.

We are not looking for a basic VA.

We are looking for someone who is:

1. Highly organised and detail orientainted

2. Proactive and loves responding to customer needs

3. Proficient and confident using CRM systems (especially GoHighLevel)

4. Able to manage multiple tasks and systems

5. Confident with building new processes on platforms like Claude Ai

About Us

We are Trainer HQ, a business coaching company based in Australia.

We work with personal trainers across Australia and internationally, helping them grow their businesses through the right structure, systems, and suppport.

This role is critical in helping us deliver a great experience to our clients.

What You Will Be Doing

Your responsibilities will include:

- CRM & Operations (GoHighLevel / MxP)

- Managing contacts and pipelines

- Updating lead stages and tagging

- Managing workflows and automations

- Supporting client onboarding

Admin & Reporting

- Updating Google Sheets and dashboards

- Tracking sales and client sign-ups

- Preparing daily and weekly reports

Client Support

- Responding to admin messages from active clients

- Supporting onboarding and client experience

- Making occasional customer care phone calls

General Tasks

- Calendar management

- Appointment support

- Assisting with events (live and online) and launches

Required Skills

You must have:

- Experience using GoHighLevel (GHL)

- Strong organisation and attention to detail

- Exceptional written and spoken English (this is critical for phone calls)

- Ability to follow and create new systems and processes

- Experience in using Ai (Chat GPT and Claude) to improve processes and operations

- Extensive experience with Google Sheets and Googe Drive

Bonus Skills (Highly Valued)

- Building GHL workflows and automations

- Zapier or similar experience

- Customer support or call experience

Work Schedule

- Full-time role

- Monday to Friday

- Must be available during Australian business hours (AEST) 9am-5pm

Salary

$1,500 – $2,500 AUD per month
(based on experience and performance)

We are looking for someone long-term and are happy to reward great performance.

Why Join Us

- Stable, long-term position

- Supportive team environment

- Opportunity to grow your skills in CRM and automation

- Work with an established Australian company

HOW TO APPLY

To apply, please complete the application form below:

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Important:

Please start your application with the words Trainer HQ so we know you have read this job description.

Applications that do not follow this instruction will not be considered.