OPERATIONS & GROWTH MANAGER – PALAWAN (EL NIDO)

OPERATIONS & GROWTH MANAGER – PALAWAN (EL NIDO)
(Chief of Staff / Operations Lead)

ABOUT THE COMPANY
We are a fast-growing travel and expedition company based in Palawan, Philippines, delivering unique island experiences and multi-day expeditions to international travelers.

As the company continues to grow, we are looking for someone who can help strengthen the organization, improve operations, and support the development of the company.

You will work directly with the founder and help ensure the company operates with strong standards, clear accountability, and efficient coordination across teams and locations.

THE ROLE
Growth creates opportunities — but it also creates complexity.

We are therefore looking for someone who can help bring structure, discipline, and continuous improvement to the organization as the company scales.

You will act as the founder’s operational partner, helping ensure that operations run smoothly, teams remain aligned, and internal standards are consistently respected.

This role combines operations management, team supervision, and organizational development.

KEY RESPONSIBILITIES
• Monitor daily operations and ensure strong execution across teams
• Detect operational problems, inefficiencies, or irregularities early
• Ensure operational information (tours, bookings, reporting) is complete and reliable
• Support team leaders and reinforce professional standards
• Help maintain accountability, discipline, and strong operational follow-up
• Identify opportunities to improve processes, organization, and efficiency
• Support recruitment, onboarding, and team development
• Strengthen internal communication and coordination between teams
• Contribute to the company’s growth and operational development

WHAT YOU BRING
• Experience in operations management, team leadership, or business coordination
• Strong organizational skills and high attention to detail
• Ability to follow up and ensure things get done properly
• Natural authority combined with fairness and good interpersonal skills
• Strong sense of responsibility and accountability
• Ability to improve systems, processes, and team organization
• An international mindset and high professional standards
• Strong written and spoken English

LOCATION & TRAVEL
The role is ideally based in El Nido, Palawan.

However, the position allows 7–10 days per month working remotely outside El Nido.

Regular travel should be expected between our main locations, including:
• El Nido
• Coron
• Puerto Princesa

APPLICATION CHECK

To confirm that you have carefully read this job description, please start your application with the words:

“Standards matter.”

Then answer the following question in 4–6 lines:
If you were responsible for supervising operations in a travel company, what types of dysfunctions or irregularities would you watch for?

Please also attach your CV to your application.

Applications that do not follow these instructions will not be considered.

WHY YOU WILL LOVE THIS ROLE
• Work directly with the founder in a high-trust leadership role
• Play a key role in strengthening and improving a growing company
• Combine operations, leadership, and organizational development
• Contribute directly to the company’s growth
• Live and work in one of the most beautiful destinations in the world