Customer Support / Customer Representative / Customer Happiness Agent Associate

About the company: We are a 5 year technology startup company that operates a one of a kind e-commerce site targeted in the Philippines for the Philippines. We are excited to find smart and hard working people who would like to to be PART of our TEAM who share the same passion we have - to deliver a product and service which is original, successful and meaningful to all Filipinos.

Responsibilities: Assist in answering inquiries and follow up customer orders via email, chat, cellphone and landline.

Requirements:

Required language(s): English, Filipino
Customer Support or any Sales experience a plus but not required

Key Accountabilities

Provide Customer Support team assistance in volume of inquiries
Answer email, chat, calls and SMS in a timely manner using the provided tools for efficient customer support
Follow up on customer inquiries to generate awareness and increase sales.

Key Skills and Experience

Good communicator and has soft selling skills
Fluent in English and Tagalog
Proactive in identifying opportunities
Self-motivated, with ability to work on own
Enthusiastic with a positive attitude
Ability to work at a fast pace maintaining an eye for detail
Online savvy
Results Driven

Interested applicant are to email resume. Subject line Customer Happiness