VA - Shopify, Faire, CX and Daily Operations for E-Comm Home Decor Business

Business: Inner Child (e-comm home decor & accessories), ----------
Type: Remote
Timezone: Prefer overlap with US Eastern (NYC time)
Start: ASAP

About Inner Child

Inner Child is a design-led home decor and accessories brand built around delightful, high-quality artisanal products—think elevated, playful, and beautiful. We sell primarily DTC on Shopify and wholesale via Faire, and we run a fast-moving operation where details matter.

We’re looking for a sharp, reliable VA to own the daily operating rhythm across Shopify, Faire, customer experience, and general e-comm operations. This role is for someone who likes clean systems, takes initiative, and can keep an online store running smoothly without being chased.

What You’ll Own (Responsibilities)
1) Shopify Operations (Daily / Weekly)

Maintain product listings: titles, descriptions, variants, pricing, tags, collections, SEO fields

Upload and organize product images; ensure images are correctly cropped/centered and consistent

Publish new products and update existing ones as inventory, packaging, or specs change

Create and QA discount codes and promotions (rules, stacking behavior, expiration)

Basic site QA: broken links, navigation issues, add-to-cart/checkout checks, out-of-stock logic

Coordinate simple theme setting updates (no heavy coding required)

2) Faire Wholesale Operations

Process wholesale orders and communicate timelines/updates to buyers

Maintain Faire catalog: listings, pricing, case packs, lead times, inventory sync logic

Handle buyer messaging (fast, friendly, professional) and resolve issues

Support sampling, new account onboarding, and re-order workflows

Prepare weekly snapshots: orders, inquiries, best-sellers, and anything that needs attention

3) Customer Experience (CX) – Email First

Respond to customer emails and DMs with a warm, premium-brand voice

Handle common requests: shipping updates, order edits, returns/exchanges, product questions

Track and escalate exceptions: lost/damaged packages, wrong items, address issues

Maintain CX macros/templates and improve them over time (faster + more consistent)

4) Daily Operations & Admin

Coordinate with 3PL/warehouse: shipment issues, inventory checks, address corrections

Create/maintain simple trackers: backorders, replacements, damaged goods, open issues

Support basic reporting: daily order count, top SKUs, low stock, returns reasons, etc.

Keep operations organized: clean documentation, checklists, and “nothing falls through cracks” follow-through

What “Great” Looks Like

You are proactive and detail-obsessed (in a good way): you spot issues before customers do

You communicate clearly and don’t let tasks linger

You’re comfortable working in a fast-moving environment with lots of small moving parts

You like building systems: templates, checklists, trackers, and repeatable workflows

You can switch between creative brand polish and operational precision

Requirements

Hands-on experience with Shopify (product setup, collections, discounts, order basics)

Experience with Faire (preferred) or wholesale marketplace workflows

Strong written English and customer-facing professionalism

Extremely organized; comfortable managing multiple workstreams and deadlines

Comfortable with Google Sheets / Excel and lightweight reporting

Bonus: Klaviyo basics, Google Merchant Center familiarity, or Shopify apps (reviews, bundles, inventory tools)

Tools We Use (or similar)

Shopify, Faire, Gmail, Google Sheets/Docs, Canva, Excel (optional: Klaviyo, Slack, project tracker like Notion/Trello/Asana)

How to Apply

Please include:

A short intro and why this role fits you

Your Shopify + Faire experience (specific examples)

Your availability (hours/week) and timezone

Your hourly rate (or monthly retainer)

A brief example of how you’d reply to this customer message:
“Hi! I ordered 6 days ago and haven’t seen tracking update. Can you help?”

Optional but appreciated: a screenshot/list of stores you’ve supported or a short Loom walkthrough of similar work

Inner Child is an equal opportunity business. We care most about excellent execution, reliability, and good judgment.