Customer Support Specialist (Part-Time) possible fulltime – Georges Caps

About Us
Georges Caps is a handmade cap brand serving customers across the world. We take pride in delivering quality products and an even better customer experience. We're looking for a reliable, warm, and detail-oriented person to help us take care of our customers.
The Role
This is a part-time remote position, roughly 2–4 hours per day. You'll be the voice of Georges Caps, making sure every customer feels heard, helped, and happy — especially when things don't go as planned.
What You'll Be Doing

Responding to customer emails in a warm, professional tone
Handling unhappy or frustrated customers with patience and empathy
Tracking orders and giving customers clear, honest updates
Processing refunds and partial refunds following our internal guidelines
Escalating issues when needed and keeping records organised

What We're Looking For

Excellent written English — you should be able to write naturally and warmly, not just copy-paste templates
Experience handling customer complaints or difficult conversations
Someone reliable who meets deadlines without needing to be chased
Comfortable working independently and making judgment calls
Prior e-commerce or Shopify experience is a big plus
Experience with Gmail or Helpdesk tools (e.g. Gorgias, Freshdesk) is a bonus

Details

???? 100% Remote
? Part-time — approx. 2–4 hours/day
???? $350–$500/month depending on experience
????? Start: As soon as possible

How to Apply
Please apply with the following:

A short intro about yourself and your customer support experience
One example of how you handled a difficult or unhappy customer
Your available hours (Philippine time)

Applications without these three things will not be considered.