Airbnb Virtual Assistant / Property Manager (Guesty)_M2026

We are hiring an experienced Airbnb Virtual Assistant / Property Manager to join our growing short-term rental operations team.

We manage high-quality, design-led serviced apartments across Central London across Airbnb, ---------- , VRBO, and Expedia. This is a hands-on operations role for someone who understands short-term rental management properly — not just guest messaging.

You will be joining a business with clear systems, strong standards, and long-term growth potential. This role comes with real ownership and responsibility, and would suit someone who enjoys keeping operations running smoothly, solving problems quickly, and taking pride in doing things well.

Please only apply if you have real STR experience

This role is not suitable for beginners or general virtual assistants. You must already have hands-on experience in short-term rental / Airbnb operations and be confident managing daily operations independently.

Required skills and experience

You must have:

• Proven experience as an Airbnb Virtual Assistant, Virtual Concierge, or Virtual Property Manager
• Hands-on experience using Guesty and Asana in a real STR operations role
• Strong understanding of short-term rental operations, including guest communication, reservation management, cleaning coordination, laundry, maintenance follow-up, check-in planning, and the full guest journey from pre-arrival to checkout
• Experience working with Airbnb, ---------- , VRBO, Expedia, or other OTAs
• Experience communicating with Airbnb Support / Trust & Safety on the host side
• Confident use of ChatGPT and AI tools for guest communication and operational tasks
• Ability to coordinate between tea ---------- mbers to fulfil guest upsell requests such as early check-in, late checkout, mid-stay cleaning, sofa bed setup, and similar requests
• Excellent written English and a strong understanding of UK hospitality standards

Big bonus:
• Experience using SuiteOp or similar upsell / guest experience tools
• Experience with UK-based serviced accommodation
• Previous experience working with Airbnb on the host-support side

Key responsibilities

• Handle guest enquiries, arrivals, check-in issues, and in-stay support
• Troubleshoot Wi-Fi, smart locks, heating, access, and general property questions
• Draft clear, professional guest messages using ChatGPT
• Manage reservations, calendars, and communication records in Guesty
• Coordinate cleaners, laundry, and daily operational tasks
• Review cleaning photos and carry out quality checks
• Assign and track tasks for the master housekeeper / handyman
• Liaise with maintenance providers and follow issues through to completion
• Track supplies, invoices, and operational expenses
• Coordinate and manage guest upsell requests, ensuring they are delivered accurately and on time
• Monitor Ring CCTV footage and Minut noise alerts
• Verify guest count and identify potential house-rule breaches
• Take first operational action when issues arise and escalate more serious cases when needed
• Send and release security deposits where appropriate
• Escalate deposit disputes and damage cases to the relevant specialist role
• Draft public-facing review responses using ChatGPT
• Assist with reporting and suggest improvements to SOPs, workflows, and systems

What we are looking for

• Someone highly organised, detail-oriented, and dependable
• Someone calm under pressure and good at making sensible operational decisions
• Someone who can take ownership without needing constant supervision
• Someone who communicates clearly, asks good questions, and knows when to escalate
• Someone comfortable using AI tools well, including structuring prompts for tone, clarity, and accuracy
• Someone who enjoys improving systems, not just following them
• Someone looking for a long-term role, not short-term freelance work

Position details

Hours: 40 hours per week
Schedule: Monday to Friday, UK daytime, with occasional evening coverage if required
Type: Full-time, long-term, remote

How to apply

Apply via OnlineJobs.ph only.

Please answer all four questions below in your application. Applications missing any of these will not be reviewed.

We value clarity, structure, and practical thinking. Short, well-written answers are preferred over long explanations.

1. Relevant Work Experience
Provide a brief summary of your relevant work experience in short-term rental / Airbnb operations, including your roles, years of experience, and the types of properties you have managed.

2. Guesty & Asana Experience
Summarise your hands-on experience using Guesty and Asana, including what you used each tool for in daily operations.

3. AI & Prompting Skills
Briefly explain how you use ChatGPT or other AI tools in your work, and how you structure prompts to achieve accurate, professional outcomes.

4. IQ Test Score
Include a screenshot or link to your OnlineJobs.ph IQ Test score:
---------- /quiz/iq-test/

To confirm attention to detail, include the phrase “OPS-M2026” somewhere in your application.