Law Office Call Handling Assistant

Title: Office Assistant Wanted - Call handling for inbound calls, Legal work, Admin duties, Any Other Tasks Needed

You will be primarily handling incoming calls and will follow scripting we provide to you.
Current working schedule will be US / CST Fridays and Saturdays 3:30 PM - 11:30 PM.

Requirements:
- A high energy, professional, people-person who will handle inbound calls, gathering information for qualification, and forwarding to the Attorney as needed.
- You must have good English with an emphasis on proper English tone, inflection, and soft skills. You must have a warm personality and efficiently gather required information while maintaining a pleasant demeanor.
- You will follow the scripting process we have laid out, and forward the qualified calls to our office.
- You must be able to talk and type at the same time, as well as ensure accuracy in notes.

Other tasks can be assigned as needed.

ABOUT YOU:
Excellent Customer Service skills with great communication skills.
Be able to manage tasks independently.
Ability to follow detailed processes and call intake scripting.
Great attitude and teamwork mentality.
Very organized and high-level attention to detail.
Hardworking and likable since you will be working closely with Potential New Clients and other tea ---------- mbers.

Pay Rate: To Be Determined - this will depend on your level of skill and other people that apply to the job.

I am looking for 1 full-time employee to work during this US time zone position.

Perks:
* Flexible Vacation, if you need time off just let me know.
* Opportunity to advance/get bonuses, if you do a good job I will give you a raise and bonuses.
* 13th month bonus - you will get an extra month’s pay at the end of the year, which will be prorated depending on how long you have been with me

About Me:
We are a criminal defense firm based in Austin, Texas. We focus heavily on client success and serving customers right. Your duties will involve both of these.

To Apply for the job:

1. Email me at ----------
2. Change the subject line to "I Want to Work for You [Insert my name here] - Call Handling VA"
3. Go to ---------- and take a screenshot of your results and attach it to email.
4. At the top of your message, record a 2-3 minute video and email/share it with me of you answering the following questions.
A. Why do you want this job?
B. What are your hobbies and interests?
C. What are your other commitments?
D. What are you looking for in a position right now?
E. Would you be able to consistently maintain reliability on this 2 day position?

5. Write to acknowledge "I understand that I will be primarily handling incoming calls so I will ensure a quiet, distraction free work environment during scheduled shifts".

Make sure to follow all the steps above. This is a great job opportunity with the ability to get bonuses and raises, so I will only look at applicants that really want the job.

Do not write more than what I have asked you above as attention to detail and following instruction are essential functions of this position.

Thank you!