Patient Onboarding & Case Manager – Remote Healthcare Virtual Assistant

We are seeking a detail-oriented and organized Care / Case Manager to support patient onboarding, test coordination, and client management operations within a growing integrative medicine practice.

This role is responsible for ensuring smooth intake processes, accurate test ordering, and organized tracking of patient information. The position requires strong written communication skills, attention to detail, and the ability to work independently in an asynchronous remote environment.

The ideal candidate is dependable, efficient, and committed to maintaining high standards of organization and customer service.

Core Responsibilities

Patient Onboarding
Guide new patients through intake forms and initial setup
Ensure all required documents are completed and organized, using an EHR system.
Provide clear, timely communication regarding next steps
Test Ordering & Coordination
Assist with ordering functional and specialty lab tests
Track lab orders and results
Communicate updates to patients professionally and clearly
Client Management & Organization
Maintain and update client management spreadsheets
Track patient progress within internal systems
Ensure accuracy and attention to detail in all records
Communication & Customer Service
Respond to patient emails/messages in a professional and warm tone. Provide logistical support (not medical advice)
Maintain timely communication and clear boundaries


Required Skills & Qualifications

1. Strong written and spoken English

2. Excellent organizational skills and attention to detail

3. Ability to work independently and manage tasks asynchronously

4. Clear, professional communication style

5. Customer service mindset — patient-centered and kind

6. Comfortable using spreadsheets and digital tools

7. Reliable high-speed internet connection

8. Ability to maintain confidentiality and professionalism


Ideal Qualities
Experience in healthcare, integrative medicine, or wellness settings.
Familiarity with functional lab testing (preferred but not required).
Systems thinker who enjoys structure and checklists.
Calm, steady presence.
Self-motivated and dependable.
Work Structure.
Remote position.
Asynchronous workflow (flexible hours within agreed timelines).

If you are detail-oriented enough to have read this far, include the word Lighthouse in your application."

Part-time or contract (hours to be determined)

Must have reliable internet and secure workspace

To be considered for this position you must prove that you can follow directions.

Step 1: Fill out the application in full here: ----------

Step 2: Hidden within this job posting is a secret word. Enter it in the designated field inside the application — candidates who cannot find it will not be reviewed.

Step 3: Send your Resume / CV and any relevant portfolio or work samples to [your email] with the subject line: "Care Manager Application – [Your Full Name]" — applications submitted without this exact subject line will not be reviewed.

Step 4: Shortlisted candidates will be invited to a group video screening call. Only those who complete all steps will be considered.