Customer Service Manager

We are seeking a Customer Service Manager to handle customer communications and continuously enhance our customer service experience for our jewelry brand. The role focuses on managing inquiries via email and social media through Gorgias, while also improving service processes to ensure efficiency and excellence.

Key Responsibilities:
• Respond to customer inquiries via email and social media through Gorgias.
• Deliver friendly, accurate, and timely assistance.
• Identify and implement improvements to customer service processes.
• Monitor service performance and recommend enhancements.
• Collaborate with other teams to resolve customer concerns efficiently.

Requirements:
• Experience in customer service management or a related role.
• Excellent written communication and problem-solving skills.
• Familiarity with Gorgias or similar platforms (preferred).
• Strong organizational skills and attention to detail.

In this role, you will be the voice of our brand, ensuring every customer feels valued and cared for. Your expertise will help us create not just satisfied customers, but loyal brand advocates, while shaping the processes that make our service exceptional.

Please follow this two-step process to apply: 1. Submit your application here on Online Jobs. 2. After submitting your job application, please complete this form: ---------- .

Both steps are required for your application to be considered.