INFORMATION TECHNOLOGY OFFICER

DUTIES AND RESPONSIBILITIES

COMPANY JOB CODE:
JOB TITLE: Information Technology Officer
REPORTS TO: Manager

SUMMARY:

Information technology (IT) specialists may work with any businesses, agencies or organizations that use technology or manage large amounts of information. Regardless of the sector they work in, IT specialists usually provide similar services related to software, hardware, databases, Web resources, networks and enterprise systems.

PRIMARY RESPONSIBILITIES:

1. Duties of an information technology specialist can include network management, software development and database administration.
2. Can design systems and assess the effectiveness of technology resources already in use or new systems that are being implemented.
3. Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems.
4. Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches.
5. Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other software
6. Provides escalated technical support that requires an on-site presence (server, network or PC equipment failure), including data backup recovery.
7. Provides consulting/training/education services such as data management and staff training/orientation for standard systems.
8. Serves as the IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of data communications solutions, LAN and PC equipment.
9. Participates in the identification, development and communication of new technology standards and best practices as appropriate.
10. Responsible for monitoring data backups in offices to ensure that they are completed on a regular basis.
11. Other duties as assigned.
KNOWLEDGE/SKILLS
1. Bachelor’s degree and 3 to 5 years related experience or equivalent combination.
2. Professional certifications as appropriate.
3. Knowledge of current trends in the specific field.
4. Demonstrated experience with standard software applications, including MS Office, Windows. May require database management skills with ability to produce reports. Ability to use advanced computer functions including navigating the Internet. Ability to manipulate, analyze and interpret data.
5. Familiarity with support and troubleshooting of personal computers.
6. Must have a strong dedication to customer service.
7. Training ability/experience a plus.
PROBLEM SOLVING
1. Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).
2. Interpret guidelines and analyze factual information to adapt or modify processes in response to changing circumstances.
3. Duties may require non-routine analysis, research and follow-through.
4. May act as a resource to others to solve problems.
DECISION-MAKING
1. Exercise independent judgment. Work affords significant opportunity to act independently on assigned tasks.
2. Duties are performed under minimal supervision.
COMMUNICATIONS/INTERPERSONAL CONTACTS
1. Work and communicate with a wide range of people – peers, vendors, the public, staff members including program leadership, and others.
2. Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion. Demonstrate sensitivity in handling confidential information.
3. Formulate and clearly communicate ideas to others.