Short-Term Rental Virtual Assistant

Company: Coast-to-Coast Housing
Position: Short-Term Rental Virtual Assistant
Type: Remote / Contract
Hours: Part-time or Full-time (depending on experience)

About the Role

We are looking for a detail-oriented and proactive Short-Term Rental Virtual Assistant to support our growing portfolio of furnished rental properties. The ideal candidate has prior experience managing Airbnb or short-term rentals and can independently handle guest communication, vendor coordination, and operational tasks.

This role requires someone who is organized, responsive, and comfortable working independently while maintaining high hospitality standards.

Key Responsibilities
Guest Communication

Respond to guest inquiries and booking requests promptly

Manage guest messaging on platforms such as Airbnb, VRBO, and direct bookings

Assist guests before, during, and after their stay

Handle check-in instructions and troubleshooting

Address guest issues quickly and professionally

Vendor & Cleaner Coordination

Schedule and coordinate cleaning teams between guest stays

Communicate with maintenance vendors and service providers

Ensure cleaning checklists and property standards are met

Follow up on maintenance issues and repairs

Confirm turnover readiness before each check-in

Airbnb AirCover & Issue Resolution

Handle AirCover claims and damage reports

Document damages with photos and communicate with guests

Submit claims through Airbnb Resolution Center

Track claims and follow up with Airbnb support when needed

Inventory & Property Management

Monitor and track property inventory such as:

Towels

Linens

Toiletries

Cleaning supplies

Kitchen supplies

Coordinate restocking with cleaning teams or vendors

Maintain property supply lists and reorder when needed

Operational Support

Update property calendars and reservations

Assist with listing updates and guest instructions

Monitor guest reviews and feedback

Help maintain operational checklists and SOPs

Ensure properties meet company hospitality standards

Required Skills & Experience
Must Have

Experience working with Airbnb or short-term rentals

Strong written English communication

Experience with guest messaging and hospitality

Ability to work independently and solve problems

Strong attention to detail

Excellent organizational skills

Preferred Experience

Experience with Hospitable, Guesty, OwnerRez, or similar PMS

Experience handling AirCover claims

Experience coordinating cleaners and maintenance teams

Familiarity with Google Docs, Sheets, and task trackers

Ideal Candidate Traits

We are looking for someone who is:

? Independent and proactive
? Highly organized
? Detail-oriented
? Calm under pressure
? Hospitality-focused
? Excellent communicator

Compensation

Competitive pay based on experience

Opportunity to grow with a rapidly expanding STR portfolio

How to Apply

Please include:

Your experience with Airbnb or short-term rentals

Any tools or platforms you have used

An example of how you handled a guest issue or complaint

Your availability and hourly rate

? Bonus Question:
What would you do if a guest messages saying the home is not clean when they check in?