Lead Qualification Assistant (Outbound Calls – UK Construction Company)

Job Title

Lead Qualification Assistant (Outbound Calls – UK Construction Company)

About Us

We are a premium design and construction company based in Northern Ireland specialising in bespoke garden rooms, outdoor structures, and luxury play equipment. We generate a large number of enquiries through online advertising, referrals, and past marketing campaigns.

We are looking for a friendly, organised and confident Lead Qualification Assistant to contact enquiries, gather project details, and pass qualified leads to our sales team.

This role is not sales-focused — the goal is to collect information and ensure our sales team speak only with serious clients.

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Responsibilities

Your role will include:

• Calling new enquiries from website forms and advertisements
• Calling previous leads from our database to see if they are still interested in a project
• Asking basic project questions and gathering key information
• Recording all information clearly in our lead sheet or CRM
• Forwarding qualified leads to the sales team
• Sending follow-up emails when required
• Booking call appointments with our sales manager
• Updating lead status (new lead, qualified lead, not interested, follow up later)

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Information You Will Collect

You will ask simple questions such as:

• Name
• Phone number
• Email address
• Location of project
• Type of project (garden room, outdoor structure etc.)
• Approximate size required
• Budget range
• Intended use (office, gym, studio etc.)
• Expected timeline
• Access to site

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Working Hours

Flexible hours but ideally overlapping with UK daytime hours.

Example:

• Part-time or full-time
• Monday – Friday
• Some availability during UK morning hours preferred.

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Requirements

We are looking for someone who is:

• Friendly and confident on the phone
• Fluent in spoken and written English
• Organised and detail-focused
• Comfortable using Google Sheets or CRM systems
• Reliable and able to follow clear processes
• Previous customer service or lead generation experience is a bonus.

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What This Role Is NOT

This role does not require selling or closing deals.

Your job is simply to:

• Contact leads
• Collect the correct information
• Pass qualified enquiries to our sales team.

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Compensation

• Competitive monthly salary depending on experience
• Performance bonuses may be offered based on qualified leads generated.

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To Apply

Please include:
1. A short voice recording introducing yourself
2. Your previous experience with phone-based roles
3. Your internet speed and equipment setup.