Expierenced Customer Support & PayPal Dispute Agent – Dropshipping / ReAmaze

We are looking for an experienced Customer Support Agent with proven PayPal dispute-handling experience to join our e-commerce team immediately. We are running a beauty/health dropshipping funnel store in the UK and will go live with a second store in Australia soon.
This is a long-term, ongoing role for someone who already understands dropshipping customer support & PayPal disputes, and can operate independently from day one. Experience using customer support platforms such as ReAmaze, Gorgias, Zendesk, or similar tools is a must.

Your Responsibilities:
- Handle customer support emails daily
- Manage order cancellations, refunds, and reshipments
- Handle PayPal disputes, including: Customer communication, Evidence submission, Status follow-ups
- Maintain refund, cancellation, and chargeback tracking sheets to keep financial overview
- Manage >Facebook comments using tools like Brandwise: Reply to positive comments, Hide negative comments when required
- Work inside Shopify, including: Responding to Chargebacks, Checking order details, Solving address issues with customers
- Communicate with suppliers via Slack to: Answer customer product questions, Resolve shipping or delivery issues
- Follow SOPs and templates while keeping replies personal and professional

Required Experience (IMPORTANT)
You must have:
- Proven experience in dropshipping customer support (preferably with beauty/health products niche)
- Experience handling EU, UK, AU customers
- Hands-on experience with PayPal disputes
- Experience using customer support platforms such as ReAmaze, Gorgias, Zendesk, or similar tools
- Experience working with support automations, workflows, macros/templates, and inbox organization inside these tools
- Experience tracking: refunds, cancellations, chargebacks in Google Sheets or similar
- Experience with Shopify customer and order management
- Experience using Brandwise or similar tools for >Facebook comment moderation
- Experience communicating with suppliers (Slack or similar)
- Must be able to handle at least 30-40 customer support emails per day while maintaining high-quality and accurate responses

This is not a beginner role. Training will be minimal.

Availability:
- Available to start immediately
- Able to work 6 days per week, at least 4 hours a day (note, both stores have just been set up so the first phase will be less hours of work)
- Comfortable with daily inbox handling and time-sensitive issues

What We Value:
- Accuracy over speed (but still efficient)
- Calm and professional communication
- Strong ownership and responsibility
- Ability to work independently without micromanagement

Compensation
- First phase: $6 per hour
- When volume grows: Monthly ($300) or bi-weekly ($150) payment
- Winning disputes bonus structure
- Long-term collaboration for the right candidate

How to Apply (IMPORTANT)
Please include:
- Your experience with dropshipping support
- Your experience with PayPal disputes
- Tools you have worked with (Reamaze or similar tools, Shopify, Shopify tracking apps, Slack, Brandwise, Sheets, etc.)
- Your availability and start date

Applications without relevant experience will not be considered.