Housecall Pro Expert (Service Dispatch / CRM Manager)

We are looking for a highly experienced Housecall Pro specialist to set up and manage our service operations software.

Our company is a residential electrical contractor in the United States launching a new service department. We need someone who already has extensive experience using Housecall Pro for home service companies.

This role will involve:

• setting up Housecall Pro from the ground up
• organizing our price book
• managing scheduling and dispatch
• creating invoices and estimates
• tracking service KPIs
• assisting with customer communication

This is not a beginner role. You must have real experience using Housecall Pro for a service business.

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Responsibilities

Your responsibilities will include:

• Setting up our Housecall Pro system
• Creating job categories and service types
• Building our service price book
• Creating customer profiles
• Scheduling and dispatching technicians
• Sending estimates and invoices
• Following up with customers for payments
• Sending review requests after jobs
• Tracking weekly service department metrics
• Maintaining clean and organized records inside Housecall Pro

You will be working directly with the owner to help build a highly organized service operation.

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Required Experience

Applicants must have previous experience using Housecall Pro.

Required:

• Extensive experience using Housecall Pro
• Experience working with service companies (HVAC, electrical, plumbing, etc.)
• Experience managing job scheduling and dispatch
• Experience creating estimates and invoices in Housecall Pro
• Excellent written and spoken English
• Strong organizational skills
• Ability to follow detailed SOPs

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Preferred Experience

These are strong bonuses:

• Experience building Housecall Pro price books
• Experience tracking KPIs and reports
• Experience managing customer service workflows
• Experience working with contractors in the United States

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Work Hours

Part-time or full-time depending on experience.

Typical hours:

US business hours preferred.

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Compensation

$5–$8 USD per hour depending on experience.

Opportunity for long-term work and increased responsibility as our service department grows.

Important Application Instructions

To apply, please include the following:
1. How many years have you worked using Housecall Pro?
2. What types of companies have you used Housecall Pro for?
3. What tasks did you personally handle inside Housecall Pro?
4. Have you set up a Housecall Pro account from scratch before?
5. What is your experience with scheduling and dispatch?

Also include the word SERVICE at the beginning of your application so we know you read this entire job description.

Applications that do not include the word SERVICE will not be considered.

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About Our Company

We are a fast-growing residential electrical company in the United States. Our goal is to build a highly organized service department that delivers excellent customer service and efficient operations.

This position will play a key role in building and managing that system.