Customer Service Admin/Virtual Assistant

We are looking for a highly reliable Virtual Assistant to join our team. This is not a casual role, we need someone who takes work seriously, communicates consistently, and commits for the long term.

Our cleaning company, based in Vancouver, Canada, has been rapidly growing in under three years and we’re still expanding. We pride ourselves on high standards, reliability, and exceptional customer service. We need a Virtual Assistant who matches our commitment and professionalism.

Key Responsibilities
• Answer inbound calls, emails and SMS, provide quotes, and convert leads into bookings
• Manage and reschedule customer appointments
• Coordinate with cleaners and resolve customer issues
• Assist with hiring and onboarding new cleaners
• Handle customer billing
• Perform other related administrative tasks as needed

Requirements (Non-Negotiable)
• Must be able to work fixed hours (10AM to 6PM PST)
• No other job commitment
• Excellent written and spoken English skills
• Strong attention to detail and organizational skills
• Ability to multitask and work independently
• Must complete training period with strict reporting

What We Offer
• Performance-based raises after a few months
• A respectful, honest, and reliable work culture
• Training and support from a friendly and experienced remote team

How to Apply: (Instructions not followed – application automatically rejected)
1. Use the word “Koala” in the subject line of your application
2. Write a short summary explaining why you’re a great fit for this role
3. Provide a link of your updated resume
4. Share a Loom video introducing yourself and explaining why you’d be a strong addition to the team

Good luck!