Customer Service Virtual Assistant - Phone Support

We are looking for a reliable Virtual Assistant to help answer phone calls when our team is unavailable. Our company sells mobility and wellness products, and many of our customers are older adults, so patience, clear communication, and professionalism are very important.

Your primary role will be answering incoming calls, assisting customers with basic questions, and ensuring they feel supported.

This position is remote and long-term for the right candidate.

Responsibilities
• Answer incoming customer phone calls
• Provide basic product information and assistance
• Take messages when necessary
• Transfer calls or escalate when needed
• Maintain a friendly and professional tone with customers
• Ensure customers feel heard and supported

Requirements
• Strong spoken English
• Clear phone voice and confident communication
• Reliable internet connection
• Quiet work environment for phone calls
• Previous customer service or call center experience preferred
• Comfortable speaking with elderly customers

Work Schedule
• Flexible hours depending on call volume
• Some availability during U.S. business hours preferred

Pay

$3–$6 per hour depending on experience.

Application Instructions (Important)

To be considered, please include a 30-second voice recording answering the following:

“Please introduce yourself and explain any experience you have answering phone calls or helping customers.”

You may upload the recording through Google Drive, Vocaroo, or any voice recording platform.

Applications without a voice recording will not be reviewed.