Quality Control & Order Issue Manager for Ecom Fashion Store

Hey there!

We’re looking for a Quality Control Order Issue Manager to join our Ecom Fashion Dropshipping Store.
We’re a fast-growing e-commerce company operating in the USA market, currently processing around ---------- orders per day.

This is one of the most important positions in our entire backend team.

You’ll be responsible for identifying, fixing, and preventing every possible quality and order-related issue that can occur — from wrong sizes to supplier errors. We’re building a long-term team of A-players who want to grow with us — not just for a few weeks, but for the long run.

???? What We’re Looking For
Minimum 1 year of experience in e-commerce operations, quality control, or supply chain management.
Proven experience working for a store doing $100K+ in monthly revenue.
Strong communication skills to coordinate directly with suppliers, Customer Support, and the Supply Chain Manager.
Excellent problem-solving mindset — able to identify the cause of an issue and prevent it from happening again.
Comfortable working with Spreadsheets / Google Sheets to track issues and improvements.
High attention to detail and ownership — you take full responsibility for product and order quality.
Fluent in English for communication with the team and suppliers.


???? Your Main Tasks
Solve and prevent all order-related issues, such as:
Incorrect sizing or size charts.`
Color or print mismatches.
Missing or out-of-stock sizes.
Products not matching descriptions or expectations.
Perform quality checks for every product once it reaches a specific sales threshold to ensure long-term consistency.
Work directly with suppliers to fix issues and communicate updates.
Adjust product details (such as size charts, descriptions, or pricing) when issues are detected.
Cooperate daily with the Customer Support team and Supply Chain Manager to ensure fast resolution and prevention of recurring problems.

Negotiate better supplier prices when volume increases — with a bonus system in place for successful price reductions.
Keep detailed records of issues and improvements in spreadsheets for tracking and reporting.

???? What We Offer
Long-term position (we’re looking for someone to stay 6+ months minimum).
Flexible working hours depending on performance and communication.
Weekly or bi-weekly payouts (depending on agreement).
Communication and task management via ---------- .
Growth opportunities within the team as we scale.
Bonus structure based on issue prevention, quality improvements, and price negotiations.


?? Important
Only apply if:
- you can share portfolio/proof that they have handled QC work (preferably screenshots of shopify, QC work)
You’ve read this entire post carefully.
You meet all the requirements listed above.
You’re serious about joining a long-term team that values structure, precision, and proactive problem-solving.
If that’s you — we can’t wait to meet you. ????