Ops and Pipeline Manager

???? About the Role:
We’re looking for a highly organized, tech-savvy Operations & Pipeline Manager to help run and scale the operational backbone of a fast-growing mobile app company.
This is not a basic “VA” role.
You must be:
-Process-minded
-Comfortable with SaaS tools and automations
-Able to manage multiple pipelines (creators, influencers, account managers, partners)
-Able to think clearly about systems, bottlenecks, efficiencies, scalability
-Execution-oriented, but capable of offering structured recommendations

Your day-to-day work is tactical and operational, but you must understand the strategic goals to optimize workflows, improve processes, and keep operations clean and scalable.

????KEY RESPONSIBILITIES
1.? ?Pipeline Management (Core of the role)
-Manage multiple high-volume pipelines across:
-UGC creators
-Account Managers (mass posting)
-Micro-influencers
-Freelancers / editors / contractors
-Partnerships / distribution channels

Tasks include:
-Sourcing leads through TikTok, Instagram, Reddit, Fiverr, Upwork, etc.
-Outreach using defined templates
-Tracking and cleaning pipelines
-Following up until activation
-Creating simple rules and systems to keep pipelines healthy
-Reporting pipeline metrics weekly
-You must be able to design and maintain reliable pipeline workflows (Notion, Airtable, Sheets).

2.? ?Ops Systems & Workflow Optimization
Help structure and maintain:
-SOPs (for sourcing, onboarding, reporting, workflows)
-Internal processes
-Content distribution workflows
-Creator platform processes
-Pipeline review & performance tracking
-Identify inefficiencies, propose improvements, and build simple systems for: Lead flow, Communication processes, Tracking deliverables, Reporting templates, Data cleanliness
This requires intellectual clarity, not just button-clicking.

3.? ?Tech & Tools (Operational SaaS Stack)
You will use: Notion, Google Sheets, Airtable, Slack, n8n / Zapier (no coding needed, but must understand logic), Creator Platform (internal), TikTok / IG for sourcing, Basic familiarity with Linear (or ability to learn fast).

You should be comfortable:
-Learning new tools quickly
-Troubleshooting basic issues
-Mapping a workflow clearly (“step 1 ? step 2 ? step 3”)
-Working with automations (triggers, filters, variables) at a logical level

4.? ?Distribution & Content Ops Support
-Light content QA (format, spelling, structure)
-Assign creators to the right projects
-Ensure publishing workflows run smoothly (via Account Managers)
-Maintain a steady output across all distribution channels
-Understand target personas to guide creator/manager assignment

This is NOT a creative role, but you must understand the logic of content distribution.

5.? ?Reporting & Performance Tracking
Weekly:
Pipeline health
Creator activity
Bottlenecks
Operational risks
Suggested improvements
No data analysis — just clean reporting and structured observations.

????MUST-HAVE SKILLS
-Strong English communication (clear, professional, concise)
-Highly organized and extremely reliable
-Able to think in systems, flows, and processes
-Intermediate Google Sheets (filters, conditional formatting, simple formulas)
-Strong Notion/Airtable familiarity
-Strong tech-savviness (adapting to new tools fast)
-Proven experience in operations, project management, sourcing, or creator ops
-High follow-through and ownership mentality

????NICE-TO-HAVE
-Experience with automations (Zapier, n8n)
-Experience with content or creator ecosystems
-Experience with sales ops / lead generation pipelines
-Experience in a fast-moving startup

IDEAL TRAITS
-Strategic enough to understand the “why”
-Tactical and disciplined on the “how”
-Clean communicator
-Proactive with ideas
-Comfortable with ambiguity and speed
-Resourceful and solution-oriented
-Self-directed, but asks questions when needed