Call Quality Assurance (QA) Specialist

Job Description:
We are looking for a detail-oriented Quality Assurance (QA) Specialist to review recorded calls and ensure they follow the correct scripts and compliance guidelines.

Responsibilities:
-Listen to and review recorded calls
-Ensure calls follow the approved scripts and processes
-Check for compliance with company standards
-Provide notes or feedback on reviewed calls
-Report any issues or patterns observed

Requirements:
-Strong attention to detail
-Excellent English listening and comprehension skills
-Experience in a call centre or call monitoring role is preferred
-Ability to work independently
-Reliable internet connection

How to Apply:
To apply for this role, please submit a link to your resume and a brief Loom video (1-2 minutes) introducing yourself and highlighting your skills relevant to the role.