CX Care Coordinator – Growth & Systems | Health / Weight Loss Program

We are a growing health company focused on helping people lose weight and improve their health through modern telehealth programs.

We are looking for a highly capable CX Care Coordinator who will work closely with the founder to support patient experience, community growth, and internal systems.

This role requires someone who is smart, technical, detail-oriented, and proactive. You will become the founder’s right hand in helping manage patient experience, growth initiatives, and operational systems.

Key Requirements (Important)
We are specifically looking for someone who has:
• Experience with GLP-1 weight loss programs (Semaglutide, Tirzepatide, etc.)
• Strong design sense (Canva or similar tools)
• A sharp eye for detail
• Excellent written English and communication
• Comfort working with modern tools and systems

This is not just a support role. We want someone who can think, suggest improvements, and help build systems.

What You’ll Do
Patient Experience (CX)
• Respond to patient questions via chat, email, and messaging
• Help guide patients through onboarding and program questions
• Follow up with leads who expressed interest but didn’t sign up
• Ensure patients feel supported throughout their journey

Growth & Community
• Help improve patient engagement and retention
• Assist with community engagement initiatives
• Identify testimonials and patient success stories
• Suggest improvements to the patient journey

Design & Content
• Create social media graphics and visual content
• Prepare content for community posts and marketing
• Maintain strong visual consistency and quality
• Ensure marketing materials look professional and polished

Systems & Operations
• Help manage and improve CX systems such as:
• Intercom
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• CRM tools

automation workflows
• Help identify friction points in onboarding and support
•Work closely with the founder to improve internal processes

Who This Role Is Perfect For
Someone who:
• Has worked with GLP-1 or weight loss programs before
• Has a good design eye and attention to detail
• Is comfortable working with modern software tools
• Enjoys solving problems and improving systems
• Can take initiative and ownership

You should be someone who enjoys helping customers while also thinking about how to improve the overall experience.

Why This Role Is Unique
You will work directly with the founder and help build systems for a growing health company. This role offers long-term growth and the opportunity to become a key part of the company.

How to Apply:
Fill out this quick form: (Do not send emails or messages. Only applications through this form will be considered)
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We look forward to meeting our next tea ---------- mber!