Sales Support Specialist

Experienced Inside Sales / Sales Support Specialist (B2C Transition)

About the Role:
We are expanding into B2C and are looking for an experienced Inside Sales / Sales Support Specialist to manage online inquiries, quotes, and orders. You will be a critical link between customers, our website, and internal teams to ensure a smooth ordering process.

Key Responsibilities:

Respond promptly to incoming customer inquiries and requests for quotes

Finalize quotes including specifications, materials, and pricing with accuracy

Coordinate with distribution and fulfillment teams to ensure timely order delivery

Maintain detailed records of customer interactions and order status in CRM

Collaborate with marketing and operations teams to optimize the sales process

Qualifications:

Minimum 3 years of experience in inside sales, sales support, or customer service

Proven ability to manage B2C or e-commerce workflows efficiently

Strong communication skills, both written and verbal

Tech-savvy and comfortable using CRM and quoting tools

Ability to work independently and take ownership of customer satisfaction

Preferred:

Experience with lead follow-up, online quoting tools, or paid media campaigns

Familiarity with Google Earth or similar tools for product measurement