Customer Support Specialist – Shopify Dropshipping Store

We are looking for an experienced Customer Support Agent to manage customer emails for our Shopify e-commerce store.

Your main responsibility will be responding to customer inquiries, checking order information in Shopify, and assisting customers with order updates, shipping questions, and general support.

Requirements:

• Fluent English (written and spoken)
• Minimum 2 years of customer support experience
• Experience working with Shopify
• Experience with dropshipping stores is preferred
• Ability to respond to emails multiple times per day
• Available to work 7 days per week
• Able to carefully follow instructions and SOPs
• Reliable internet connection

Responsibilities:

• Respond to customer emails in a professional and friendly manner
• Check orders and shipping status in Shopify
• Handle refund and return requests
• Follow our customer support guidelines and SOPs
• Maintain clear and polite communication with customers

Application Process:

To apply for this position, please complete the application form below:

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Important:
In the Google Form, when answering the question "Short story about yourself", please include the word “coconut” somewhere in your answer. Applications that do not follow this instruction will not be considered.

Only applicants who complete the form will be reviewed.